Welcome to the Frequently Asked Questions (FAQs) page of GreekMarket.co.uk, your premier online destination for authentic Greek products and delicacies in the United Kingdom.
In our dedication to serve you better and enhance your shopping experience, we have compiled a comprehensive list of FAQs.
This page is designed to provide quick and easy answers to your queries about our products, ordering process, shipping details, and more. With a focus on traditional Greek foods, cultural items, and unique Mediterranean specialties, our goal is to bring a taste of Greece right to your doorstep.
By addressing your common questions, we aim to enrich your understanding and appreciation of Greek culinary delights, thereby strengthening our presence in the UK market and ensuring our website is a go-to resource for all things Greek.
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Prime members enjoy free delivery on all orders. Standard members get free delivery on orders over £59 in the UK (except Northern Ireland, non-mainland). If free delivery does not appear as an option in your cart, that means that you have not reached the £59 threshold yet. Free delivery will be enabled automatically by increasing the quantities of existing products in your cart or adding more products. When you’re ready simply select the delivery method that matches your needs.
GreekMarket.co.uk warehouses carry a wide range of Greek products, thousands of product codes and variations, so to get everything to your door requires a bit of time and very disciplined logistical processes. Although we stock more and more Greek products locally reducing lead times, we still have to rely on 3rd party logistics and carriers for a professional and day-definite delivery.
UK customers may select our Next Business Day Delivery Service during checkout for a faster delivery. Alternatively our UK Prime membership gets you FREE Next Day (Mon-Fri) or Saturday Delivery.
If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check what delivery option and what delivery date you selected at the time of ordering. You can also log into your account and check whether we’ve dispatched it to you.
The final stage of delivery is when we issue a tracking number for your order and it’s status changes to: “Dispatched” or “Complete”. You can find your tracking number when you login to you account. All successful orders are automatically notified to you by email. Don’t forget to check the spam folder!
Note: If you have selected “My Collection” at the time of ordering, your order is awaiting collection from our warehouse, so there is no pending delivery.
n order to track and trace you parcel you need to have your tracking number. This will be displayed in your “My Orders” section of your Greek Market account dashboard.
– The Royal Mail tracking number is in the form: AA123456789AA. Click here to track online with Royal Mail.
– The DHL tracking number is in the form: 1234567890. Click here to track online with DHL.
– The TNT tracking number is in the form: 1234567890. Click here to track online with TNT.
– The DPD tracking number is in the form: 1234567890. Click here to track online with DPD.
- 24 hours before your Greek frozen products are scheduled for delivery, we’ll pack and dispatch them separately from the rest of your order in special packaging material that ensures protection from heat for up to 48 hours.
- Delivery days for orders containing Greek frozen products are Tuesday, Wednesday and Thursday. Upon confirmation your order can also be delivered on a Friday.
- We do not deliver Greek frozen products on a weekend or Monday.
At Greek Market you can select the delivery day that suits your lifestyle. Also, delivery times depend on your location, products ordered and delivery speed selected.
To check what stage your order is in please log into your account or refer to your latest email message from Greek Market (Don’t forget to check the spam folder!).
Please click here for detailed Delivery options, rates & times.
Standard delivery days do not include weekends. Regrettably, we don’t do weekend deliveries as a standard service.
Saturday delivery is available as a separate chargable service. (Prime members get Saturday delivery for free!)
Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form
Business customers please visit B2b.GREEKMARKET.CO.UK
If you have successfully registered with GreekMarket.co.uk and you can’t remember your password, please follow the password recovery process. You’ll need your email address for this.
In order to manage your account, ie edit your delivery address, manage your orders and memberships and more, please log into your account.
Please note that this payment option is not compatible with Prime memberships.
By depositing funds into your GreekMarket.co.uk account you get an instant 15% discount on your orders!
After you’ve added your funds, log into your account, add products in your basket and proceed to checkout as normal. When you reach the point of payment, please select “Funds” as the payment method and your discount will be applied automatically.
Please make sure that the cost of your order does not exceed the amount of your deposited funds. Splitting the cost between “Funds” and another payment method such as Credit/Debit card is not possible.
Please note that refund requests on unused credit cannot be accepted if you’ve used some of your deposited funds to pay for a discounted order. However, your deposit can be refundable if you have not paid for any discounted orders.