Question 1

What if the gel packs are not solid?

Accepted Answer

For chilled products, gel packs may be partially softened after transit. The key point is whether the product arrives cold like fridge temperature. If in doubt, use a food thermometer (or contact support before consuming).

Question 2

How do we recommend heating Gyros?

Accepted Answer

Because it’s pre-cooked, it only needs warming through:

Frying pan: medium-high heat, a small amount of oil (optional), stir/turn until piping hot

Oven / air fryer: spread out in a single layer and heat until piping hotCooking appliances vary, so follow any pack instructions if included.

Question 3

What should be done as soon as the Gyros parcel arrives?

Accepted Answer

Bring the parcel indoors immediately

Unpack straight away

Place the gyros into the fridge or freezer immediately

To eat, heat the product until piping hot within 5 days or place in the freezer for later consumption (usually 12 months approx.)

Question 4

How is chilled gyros packed for delivery?

Accepted Answer

Chilled items are dispatched in insulated packaging with gel packs to help maintain a safe transit temperature. As with all chilled/frozen deliveries, external factors in the carrier network (weather, depot delays, misroutes) can affect transit conditions.

Question 5

Gyros arrived soft to the touch, is it normal?

Accepted Answer

Yes. Thin, pre-cooked sliced meat can feel soft while still being properly chilled. Texture alone is not a reliable indicator of temperature or food safety.

Question 6

Why is Gyros sold as chilled rather than frozen?

Accepted Answer

Because Gyros is already cooked and sliced into thin flakes, it often feels “soft” to the touch even when it has been kept at a safe temperature. Selling it as chilled sets the correct expectation: it should arrive cold (refrigerated), not rock-solid frozen.

Question 7

Is Gyros sold frozen or chilled?

Accepted Answer

Pre-grilled Gyros (chicken or pork) is sold as CHILLED. It is pre-grilled / pre-cooked and thinly sliced, so it is designed to arrive refrigerated and ready to heat through and serve.

Question 8

What if my tin or can arrives with dents or scratches?

Accepted Answer

We take great care to ensure your products arrive in excellent condition. However, sometimes tins or cans may get minor dents or scratches during transit.
Please note:

Superficial damage to the packaging (such as dents or scratches) does not affect the safety, quality, or usability of the food inside.

Because of this, we do not offer refunds, replacements, or compensation for tins or cans that have superficial dents or scratches only.

If you believe the damage has affected the product inside (for example, if the tin is leaking or the seal is broken), please contact us immediately with clear photos showing the damage. We will then assess the issue and advise you accordingly.

For your own safety, do not consume any product if you notice signs of spoilage, leakage, or contamination.

We appreciate your understanding that food safety and product quality are our top priorities.

Question 9

Affiliates Programme. What is it?

Accepted Answer

The Greek Market Affiliates Programme rewards you for promoting our website and products on your social media channels (Facebook, X/Twitter, Pinterest, WhatsApp, etc.) or website (blog, news site, etc.). When someone clicks your unique affiliate link and completes a purchase on GreekMarket.co.uk, you earn 15% of the revenue from that product (gift cards and funds excluded).

Question 10

What is the minimum deposit for My Funds?

Accepted Answer

Currently, the minimum deposit is £250 every time you add funds to your account—which effectively costs you only £200 thanks to the 20% bonus. Because the £250 minimum applies to every deposit, it’s in your best interest to deposit as much as possible from the start to maximise your total bonus.

Question 11

How does the Buy 1 Get 1 Free offer work?

Accepted Answer

1. How does the Buy 1 Get 1 Free offer work?
When you purchase one eligible item, you can receive a second one of the same item for free. To take advantage of this offer, you must add both items to your shopping basket.
2. Why didn’t I receive my free item?
If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.
3. What if I forgot to add the second item?
Unfortunately, we cannot add the free item to your order after it has been placed. Please make sure you’ve added both items to your basket before completing your purchase.
4. Do I need a promo code for this offer?
No, you don’t need a promo code. Simply add two of the same items to your basket, and the discount will apply automatically.
5. Can I mix and match products?
No, the Buy 1 Get 1 Free offer only applies to the same product. You must add two of the same item to your basket to receive the discount.
6. Can I combine this offer with other promotions?
No, the Buy 1 Get 1 Free offer cannot be combined with other discounts or promotions unless specifically stated.
7. What happens if the item goes out of stock after I’ve placed my order?
In the rare case that the item goes out of stock, we will notify you and work with you to find an alternative or provide a refund.

Question 12

Why didn’t I receive my free item? (Buy 1 Get 1 Free offers)

Accepted Answer

If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.

Question 13

My order arrived with solid gel packs, but the product feels soft. Is it defrosted and can I refreeze it?

Accepted Answer

Understanding Product State and Temperature:

Solid Gel Packs: The presence of solid gel packs is a good sign. It indicates that the internal temperature of the packaging has likely been maintained well below the freezing point throughout transit. This helps in keeping the products at a safe temperature.
Soft to the Touch: Products feeling soft to the touch does not necessarily mean they have fully defrosted. Meat and other frozen foods can begin to soften before they actually enter the &#8220;danger zone&#8221; (8°C to 63°C according to the UK&#8217;s Food Standards Agency or 4°C to 60°C according to USDA), where bacterial growth becomes a concern. Softening can occur at temperatures that are still safe, such as just below freezing.

Safety and Refreezing:

Refreezing Guidelines: If the gel packs are mostly solid and the product has remained chilled (even if soft), it is generally safe to refreeze the product without cooking it first. The solid state of the gel packs suggests the product was kept out of the danger zone.
Quality Consideration: Although safe, refreezing may affect the texture and quality of the product due to ice crystals that may have formed and then partially melted. This is more noticeable in delicate items like fish or finely sliced meats.

Best Practices for Handling Deliveries:

Immediate Inspection: Upon delivery, immediately check the state of the gel packs.
Feel the Package: If the product feels cold to the touch, similar to how it would feel in your refrigerator, it is likely that it has been kept at a safe temperature.
Refreezing: If the product is soft but cold, and the gel packs are solid, it is safe to refreeze.

Question 14

Can I refreeze thawed items?

Accepted Answer

Refreezing thawed food is safe if the food has been handled properly and kept at a safe temperature (below 8°C according to the UK&#8217;s Food Standards Agency) before refreezing. However, there may be a slight loss in flavour due to moisture lost during the thawing process, especially in delicate items like seafood or ready-to-eat foods.
Although you see to thaw and to defrost used almost interchangeably, there is a difference. To defrost means simply to release from the frozen state, while to thaw as a transitive verb means to cause to become free from the effects of cold (hardness, stiffness, numbness) through exposure to warmth. A frozen product soft to the touch does not necessarily mean it&#8217;s been fully defrosted.

Question 15

How do I apply my promo / gift / coupon code?

Accepted Answer

Applying a promo / discount / coupon / gift code at GreekMarket.co.uk is a straightforward process. Follow these simple steps to enjoy the benefits of your promotional discount:

Select Your Products: Browse through our wide range of Greek products and add your desired items to your shopping basket.
View Your Basket: Once you&#8217;ve selected everything you need, click on the shopping basket icon at the top right corner of the page to view your selected items.
Enter Promo Code: On the shopping basket page, you will find a section or a box labelled &#8216;Coupon Code&#8217;. This is usually located just before the checkout process begins. (see print screen)
Greek Market &#8211; basket &#8211; printscreen &#8211; Apply Promo Code
Apply the Code: Enter your promo code in the provided box. Make sure to type it exactly as it appears.
Activate the Code: After entering your promo code, click on the &#8216;Apply&#8217; button next to the box. This action will apply the discount associated with the code to your total order amount.
Check the Discount: Ensure that the promo code&#8217;s discount has been applied to your order total. The final price after the discount should be clearly displayed.
Proceed to Checkout: Once the discount is applied, you can proceed to checkout to complete your purchase. If you don&#8217;t apply the code on the previous step (shopping basket/cart page) you can still apply it on the shipping/checkout page. (see print-screen below)
Greek Market &#8211; checkout &#8211; printscreen &#8211; Apply Promo Code

Important Tips:

Validity: Before using a promo code, check its validity period to ensure it&#8217;s still active.
Terms and Conditions: Read the terms and conditions associated with the promo code, as there may be specific requirements or exclusions.
One-time Use: Most promo codes are for one-time use only, so make sure you&#8217;re ready to make the purchase when you apply it.
Account-specific promo codes (login required) Some promo / discount codes are issued only to specific customers (for example, as a goodwill gesture, product review reqard, loyalty reward, birthday offer, or Greek Market Prime promotion). These codes are linked to the email address on your Greek Market account.

To use this type of code, you must be logged in to your account before you apply it.

Make sure you are using the same email address that received the promo code. If you try to use the code as a guest, or while logged in with a different email, the system will show the code as invalid or not applicable.

If you don’t yet have an account, please create one using the same email address to which the promo code was sent, then log in and apply the code again.

Should you encounter any issues or have questions about applying a promo code, feel free to contact our customer service for assistance. We’re here to ensure your shopping experience is both enjoyable and seamless.

Question 16

Can I mix pre-order items with standard items in the same order?

Accepted Answer

We do not recommend mixing pre-order items with in-stock items in the same order.
At Greek Market, we strive to deliver your products efficiently and on time. Mixing these two types of items complicates the delivery process, as pre-order items often have different availability dates compared to in-stock items. To ensure a smooth and timely delivery for all your items, please place separate orders for pre-order items and in-stock items. This approach helps us manage and streamline our shipping process, providing you with a better shopping experience.

Question 17

How long does it take to receive my pre-order item?

Accepted Answer

Pre-order items have their own Availability Date, which is shown on the product page.
As soon as the item arrives at our warehouse, we check its quality, we pack it carefully and dispatch it to you straight away.
Please note that availability/delivery dates are calculated approximately and depend on external factors we cannot control.

Question 18

Why should I Pre-Order Greek Products?

Accepted Answer

Benefits of Pre-Ordering from Greek Market

Guaranteed Product Availability: Secure your desired Greek products before they hit the shelves, ensuring you don&#8217;t miss out due to high demand or limited stock.
Early Access: Be among the first to receive new or exclusive items, enjoying them before they are available to the general public.
Special Discounts and Offers: Take advantage of pre-order exclusive discounts or bundled deals, making your purchase more valuable.
Beat the Brexit Blues: With the complexities of importing post-Brexit, pre-ordering ensures you get the products you love without the wait or uncertainty.
Fixed Prices: Protect yourself from potential price fluctuations or increases – the price you see at pre-order is the price you pay.
Convenience and Planning: Pre-ordering allows you to plan your purchases in advance, aligning with your budget and needs without last-minute rushes.
Personalised Service: Enjoy tailored customer service, with updates and information provided specifically to our pre-order customers.
Enhanced Customer Experience: Experience a smoother, more streamlined shopping process, from order to delivery.
Support Authentic Greek Products: By pre-ordering, you directly support the supply and demand for genuine Greek products in the UK.
Join a Community of Greek Enthusiasts: Be part of an exclusive group of customers who appreciate and seek out the best of Greek culture and products.

Question 19

Can I pre-order Greek products?

Accepted Answer

Yes, you can.
When a Greek product is on its way to our warehouse we might make it available as a &#8220;Pre-Order&#8221; item.

Question 20

Add New Event

Accepted Answer

Only registered users can add events.
If you haven&#8217;t already registered with Greek Market, please register first.
Once you&#8217;re registered you can navigate to your account page where you can find the Events section with links to My Events, Add Event and View Calendar.

Question 21

View Events

Accepted Answer

Find the Greek Events you&#8217;re interested in by visiting GreekMarket.co.uk/events

Question 22

Partial Refunds for Unavailable Products with Fixed Amount Discounts Applied

Accepted Answer

Sometimes, GreekMarket.co.uk may offer fixed amount discounts on your order total, such as £5 off on a £50 purchase.
Our system, by design, distributes this discount proportionally across all products in your basket. Therefore, every item&#8217;s price on your receipt will be slightly reduced, sharing the total discount.
For instance: On an order of two products priced at £25 each, with a total discount of £5, each product&#8217;s receipt price becomes £22.50, not £25.
If, due to unforeseen circumstances, one of these products becomes unavailable, your refund will be based on the discounted receipt price, which in this example would be £22.50 and not the original price of £25.
We acknowledge that this proportional discount application might create confusion. However, this ensures that the discount benefits are equally spread across all products you&#8217;ve chosen. It also ensures a fair refund based on the actual amount you paid.
As always, if there are concerns or uncertainties regarding your refund, our dedicated customer service team stands ready to assist and clarify any issues.

Question 23

Delivery Service Disruptions

Accepted Answer

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services.
For DPD service disruption information, please click here.
For UPS service disruption information, please click here.
For DHL service disruption information, please click here.
For Royal Mail service disruption information, please click here.
For Parcel Force service disruption information, please click here.

Question 24

Best Before Dates

Accepted Answer

Every product that appears on the Greek Market platform is identified by its product batch number, therefore the Best Before date is displayed on the product page.
 
A Best-before date is not to be confused with the Use-by date that you find on products such as fresh milk, yogurt, and raw meat.
Learn more about our support for the Fight Food Waste initiative and the differences between Use-by and Best-before dates here: Fight Food Waste | Greek Market
Please note that Best-before dates are not Expiry dates, products do not expire!

In the unlikely event of a product recall, please click here Product Recalls | Greek Market for the latest information.

Question 25

Flexible Payment Options (Klarna)

Accepted Answer

GreekMarket.co.uk has partnered with Klarna UK to bring you flexible payment options at the checkout on orders over £100.
Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA.
18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

Question 26

I&#8217;ve received only part of my order

Accepted Answer

Occasionally, due to volumetric/weight restrictions, an order consisting of two or more parcels might be delivered in parts separately, at different times on the same day, by different vans/drivers.
This applies only to multiparcel orders. A multiparcel order usually includes a dry-goods parcel and another parcel with your fridge items.
Please check your parcel tracking information for the latest delivery status updates. If you don&#8217;t have your individual parcel tracking numbers, please contact us.

Question 27

Vinegar expiration date

Accepted Answer

Vinegar never expires, the date printed on the bottle is the date it was bottled.

Question 28

My Delivery Date

Accepted Answer

Greek Market provides you with the maximum convenience and lets you select the delivery day that suits your lifestyle.
At checkout, select one of the delivery methods (Saturday, Next Business Day (Mon-Fri) or Weekday (Mon-Fri) delivery.
Alternatively, you may select My Collection if you prefer collecting your order from our warehouse in Greater Manchester.
Prime members are eligible for My Prime Delivery (Free Next Day, Free Saturday or any other day Mon-Fri delivery).

Question 29

How can I collect my Greek Market order?

Accepted Answer

Collection Process:
When your order is ready for collection, you will receive an email notification from us. Please respond to this email to confirm the day and time you prefer to collect your order.
We ask that you do not attempt to collect your order without first receiving this confirmation email and informing us of your intended collection time. This ensures your order is ready and waiting for you upon arrival, making the collection process smooth and convenient for both parties.
How can I collect my Greek Market order?
You or a family member, friend, or volunteer over the age of 18 can pick up your GreekMarket.co.uk order. The person collecting the order must have the order number and a form of ID with them (either a debit or credit card, passport, driving license, or utility bill). Once you arrive, please park your car close to the reception or warehouse entrance, and a member of staff will bring your order to your car.
Thank you for choosing GreekMarket.co.uk for your authentic Greek products!

Question 30

When Greek honey becomes solid

Accepted Answer

Why your Greek honey get crystallised
Pollen and the natural sugars in honey such as glucose and fructose will bind together and begin to form little crystals, which can start making your honey harder. Non-processed, 100% pure natural honey of top quality will crystallise faster than others. While it might mean less shelf appeal because the honey looks solid, keeping pollen in honey means you’re getting a real product made by bees.
Crystallised honey is still honey! It’s perfectly safe to eat and doesn’t mean that your honey has gone bad. In fact, it’s just the opposite! It means that your honey is pure and natural with its flavour, quality and health benefits 100% preserved. You can still eat and cook with crystallised honey exactly as you normally would. It will melt into your hot drinks and into your baked dishes, just like liquid honey.
How to turn your honey back to liquid
If you prefer not to mess with your favourite sweet treat and want to keep your honey dripping, simply give it a bath. Take a large bowl, fill it with warm water and let your honey sit until the crystals melt away.

Question 31

UK plugs on EU electrical appliances

Accepted Answer

All our EU electrical appliances come with a FREE compliant adapter, so they can be used in the UK safely.
Since this adapter is not fixed to the appliance, you can also use it for other EU electrical appliances.

Question 32

When Greek olive oil becomes cloudy

Accepted Answer

Olive oil starts to get naturally solidified when exposed to cold temperatures, usually between 1-4° Celsius.
The solidification of olive oil is a slow and gradual process and starts by it looking cloudy or crystalised. As the olive oil gets even colder, it turns into the same consistency as butter. When completely frozen, it becomes a very hard butter.
Again, this process doesn’t affect the quality — it will be the same Extra Virgin Olive Oil when you bring it back down to room temperature and it becomes liquid again. Some even suggest keeping it at this extra cool temperature to extend the shelf life.
Thawing Olive Oil At Home
•You can put the container into a “warm room”.
Move it to a warmer spot in your house before you use it. Make sure to give it enough time to turn back into a liquid — the larger the packaging, the more time it will need. This process can take anywhere from 1 day to 1 week, so make sure to plan ahead.
•If you are looking to bring your retail bottle of olive oil back to a liquid state, this process is quite simple. Just fill a sink with warm water, and place your olive oil bottle in it. Your olive oil will slowing come back to a full liquid form so that you can use it just like normal &#8212; just give it 10 or 20 minutes in the warm water.
•You may find that there are small particles that are floating in the oil after defrosting &#8212; these are small, natural molecules of the olive that tend to separate and settle when the olive oil solidifies. Don&#8217;t worry, your oil is still good and you can use it like normal.

Question 33

Can I get a refund on my Prime membership?

Accepted Answer

It depends on whether you have already used it or not. In particular:

No, you are not eligible for a refund if you have already used your Prime membership by placing an order and taken advantage of the membership benefits.
Yes, you are eligible for a refund if you have never used your Prime membership and never taken any advantages of your membership benefits.

Question 34

Can I remove something from an existing order?

Accepted Answer

No, you cannot remove items. We recommend you place a new order.

Question 35

Will I receive my order by Christmas/Easter?

Accepted Answer

During festive periods carrier services are stretched to the limit and our Standard delivery service times do not apply.
Our Next Business Day service, however, can provide you with a priority service.
For more information, please check our Delivery Options & Rates
Prime members orders are not affected.

Question 36

What is Pastitsio?

Accepted Answer

Pastitsio is a classic Greek dish that is often described as a Greek version of lasagne. It consists of layered pasta, typically long tubular pasta like bucatini or penne, a meat sauce usually made from minced beef or lamb, and a creamy béchamel sauce. The dish is seasoned with various herbs and spices, including cinnamon and nutmeg, which add a distinctively Greek flavour.
To prepare pastitsio, the pasta is first boiled until it&#8217;s al dente and often mixed with a bit of cheese and egg to help the layers stick together. The meat sauce, similar to a Bolognese, is prepared by cooking minced meat with onions, garlic, and tomatoes, and it&#8217;s usually seasoned with cinnamon, salt, and pepper. The béchamel sauce is made from butter, flour, and milk, and is seasoned with nutmeg.
Once all the components are ready, the dish is assembled in a deep baking dish. A layer of pasta is placed at the bottom, followed by the meat sauce, another layer of pasta, and finally, the béchamel sauce on top. The dish is then baked in the oven until the top layer becomes golden and slightly crispy.
Pastitsio is a hearty dish that&#8217;s often served at family gatherings, celebrations, and festive occasions in Greece. It&#8217;s beloved for its rich, comforting layers and the blend of flavours that make it uniquely Greek.
Given its popularity and representation of Greek culinary traditions, pastitsio has been included in our offerings at GreekMarket.co.uk, serving as a hearty meal that encapsulates the warmth and richness of Greek cuisine.

Question 37

What is Tahini?

Accepted Answer

Tahini is a paste made from ground sesame seeds, and it&#8217;s a staple ingredient in various cuisines, particularly in Middle Eastern, Mediterranean, and North African cooking. While not exclusively Greek, tahini is also commonly used in Greek cuisine, often appearing in sauces, spreads, and desserts. The paste has a creamy texture and a nutty, slightly bitter taste.
To make tahini, sesame seeds are usually hulled, toasted, and then ground into a paste. The end product can vary in consistency from quite thick to somewhat runny, depending on the grinding process and the addition of any oils. Pure tahini consists solely of sesame seeds, but some commercial varieties may contain added oil or salt.
In Greek cuisine, tahini is often mixed with honey or sugar to create a sweet spread, and it can be used as a filling for various pastries. It is also used in savory dishes and sauces, often combined with lemon juice, garlic, and herbs. For example, it may be used in dips or as a dressing for grilled vegetables and salads.
Tahini is rich in nutrients, including healthy fats, protein, and various vitamins and minerals. It&#8217;s also a good source of antioxidants and has been associated with various health benefits, such as improving heart health and reducing inflammation.
Given its versatility and nutritional benefits, tahini has always been a wonderful addition to the GreekMarket.co.uk selection of Greek and Mediterranean products.

Question 38

What is Pasteli?

Accepted Answer

Pasteli is a traditional Greek confection made primarily from sesame seeds and honey, although variations may include additional ingredients like nuts or dried fruit. This sweet treat has a chewy or crunchy texture, depending on how long it&#8217;s cooked and how much honey is used. Pasteli often comes in the form of bars or small squares and is sometimes sprinkled with a bit of sea salt to enhance its flavors.
The basic process of making Pasteli involves toasting sesame seeds and then mixing them with warm honey to form a sticky mixture. This mixture is then spread flat onto a surface, allowed to cool, and cut into pieces. The result is a simple yet delicious and nutritious snack that is rich in antioxidants, minerals, and healthy fats.
Pasteli is often enjoyed on its own, but it can also be used as a topping for yogurt or incorporated into various desserts. Because of its long shelf life, it makes a convenient snack for on-the-go or as a quick energy booster. It is a popular item at Greek festivals and is often given as a treat during holidays and special occasions.
GreekMarket.co.uk being a cultural hub for everything Greek, has added Pasteli to its product lineup since day one. It encapsulates the simplicity and richness of Greek culinary tradition and offers a genuinely Greek experience to our customers.

Question 39

What is Mandolato?

Accepted Answer

Mandolato is a traditional Greek confection that originated from the Ionian Islands, particularly from Corfu. It is a type of nougat made from honey, sugar, egg whites, and almonds or other nuts. The texture can vary from chewy to brittle, depending on the specific recipe and cooking time. Mandolato is often flavoured with vanilla or citrus zest to add an extra layer of complexity to its taste.
The basic process of making Mandolato involves whipping egg whites into a frothy meringue and then combining them with a mixture of boiled honey and sugar. Nuts are then added to the mixture, which is poured into a mold lined with edible rice paper or wafer. Once it has cooled and set, it&#8217;s cut into bars or squares for serving.
Mandolato is a popular treat during holidays and special occasions in Greece and is often found at local festivals, fairs, and traditional markets. Due to its rich taste and high-energy content, it&#8217;s considered a festive treat rather than an everyday snack.
The confection has some similarities to Italian torrone or the French nougat, but its unique blend of ingredients and regional variations make it distinctly Greek. Given its traditional significance and rich, nutty flavour, Mandolato has been an excellent addition to our selection of authentic Greek products at GreekMarket.co.uk. It&#8217;s a treat that not only satisfies a sweet tooth but also offers a taste of Greek heritage.

Question 40

What is Rakomelo?

Accepted Answer

Rakomelo is a traditional Greek alcoholic drink that is a blend of raki or tsikoudia, a grape-based spirit, with honey and various spices like cinnamon and cloves. The ingredients are usually heated together to create a warm, aromatic beverage that is often consumed during the colder months. The name &#8220;Rakomelo&#8221; is derived from &#8220;raki,&#8221; which is the spirit used as the base, and &#8220;meli,&#8221; the Greek word for honey.
The drink is popular for its supposed medicinal properties; it&#8217;s often consumed to ward off a cold or soothe a sore throat, although these claims are more based in tradition than scientific evidence.
Rakomelo can be enjoyed as a warm drink, but it is also sometimes used in cocktails or as a flavouring for desserts. It is a popular offering in tavernas and ouzeries across Greece and has been gaining international attention as well.

Question 41

What is mastiha (mastic)?

Accepted Answer

Mastiha, also known as mastic, is a resin obtained from the mastic tree (Pistacia lentiscus var. chia) primarily found on the Greek island of Chios. The resin is collected by making small incisions in the bark, allowing the sap to drip out and harden into translucent droplets. Once harvested, these droplets are cleaned and can be used in various forms, including as a chewing gum, a spice, or as a flavouring agent.
Mastiha has a unique, slightly piney flavour with a hint of sweetness, and it is used in a wide range of culinary and medicinal applications. In Greek cuisine, mastiha is used to flavour baked goods, liqueurs, candies, and even some savory dishes. It is also a key ingredient in certain traditional Greek spirits like Mastiha, a liqueur that can be served as an aperitif or digestif.
Beyond its culinary uses, mastiha has been prized for its medicinal properties for centuries. It has been shown to have antimicrobial, anti-inflammatory, and antioxidant qualities, and it is used in various forms for digestive issues, skin conditions, and dental health.
Given its unique flavour and various applications, mastiha makes for a fascinating and authentic addition to our selection of Greek products on GreekMarket.co.uk. It embodies the diverse culinary and medicinal traditions of Greece, and offers our customers a taste of something genuinely unique to Greek culture.

Question 42

What is Trahanas?

Accepted Answer

Trahanas is a traditional Greek food made from a fermented mixture of grain, usually wheat, and either milk or yogurt. The mixture is left to ferment for a few days before being broken into small chunks or ground into a coarse powder. It&#8217;s a versatile ingredient that has a long shelf life, making it a staple in Greek households.
Trahanas is most commonly used to make a hearty soup, especially popular in the winter months. To prepare the soup, the trahanas is typically boiled in water, broth, or milk, often with the addition of vegetables, meat, or cheese to enhance its flavour. The result is a comforting, nourishing dish with a slightly tangy taste owing to the fermentation process.
Different regions in Greece have their own variations of trahanas, with some opting for a sweeter version made with milk and others preferring a more tangy, savory version made with yogurt or sour milk. The dish also exists in various forms across the Middle East and the Balkans, each with their own local twists.
Trahanas can also be used in other dishes, such as casseroles or stews, as a thickening agent or to add texture and flavour.
Given its traditional significance and versatility, it has been be a valuable addition to the GreekMarket.co.uk collection of authentic Greek foods.

Question 43

What is Moussaka?

Accepted Answer

Moussaka is a beloved dish in Greek cuisine, and it&#8217;s also popular in other countries of the Eastern Mediterranean and the Balkans. It consists of layered aubergine (eggplant), meat sauce, and a creamy béchamel or custard topping. The meat sauce is usually made from minced lamb or beef and is flavoured with various herbs and spices like cinnamon, oregano, and sometimes nutmeg. Some versions of the dish also include layers of thinly sliced potatoes.
To prepare moussaka, the aubergine slices are often fried or baked until tender. The meat sauce is cooked separately, often including onions, garlic, and tomatoes in addition to the minced meat. Once the aubergine and meat sauce are prepared, they&#8217;re layered in a deep baking dish. The topmost layer is usually a béchamel sauce, made from butter, flour, and milk, often enriched with eggs or cheese. This assembled dish is then baked until the top layer turns golden and the ingredients meld into a harmonious, richly flavoured casserole.
Moussaka is often enjoyed as a main course and is frequently accompanied by a simple salad. It can be served hot or at room temperature and is even said to taste better the next day, once the flavours have had more time to meld.
Given its status as a staple of Greek cuisine, moussaka has always been an excellent addition to the range of authentic Greek foods and experiences we offer through GreekMarket.co.uk. It&#8217;s a dish that encapsulates the hearty and flavourful essence of Greek home cooking.

Question 44

What is Briam?

Accepted Answer

Briam is a classic Greek vegetable dish made by baking a variety of seasonal vegetables in the oven, usually with olive oil, herbs, and sometimes tomato sauce. It&#8217;s quite similar to the French dish ratatouille and is particularly popular in Greece during the summer when fresh vegetables are abundant. Typical ingredients include courgettes (zucchini), aubergines (eggplant), potatoes, onions, and peppers.
To prepare Briam, the vegetables are generally sliced or diced, then combined with olive oil, garlic, and herbs such as oregano and thyme. Some recipes also include tomato sauce or fresh tomatoes. This mixture is placed in a baking dish and roasted until the vegetables are soft and have absorbed the aromatic flavours of the herbs and olive oil.
The dish can be enjoyed either hot or cold and is often served as a vegetarian main course or as a side dish accompanying meat or fish. Briam offers a delicious, nutritious, and straightforward way to experience authentic Greek cooking.

Question 45

What is Gemista?

Accepted Answer

Gemista, also spelled &#8220;Yemista,&#8221; is a traditional Greek dish featuring stuffed vegetables. The word &#8220;gemista&#8221; translates to &#8220;stuffed&#8221; in English. The most commonly used vegetables for this dish are tomatoes and peppers, although you can also use aubergines and courgettes.
The vegetables are hollowed out, and the scooped-out flesh is usually reserved and incorporated into the stuffing. The filling often consists of rice mixed with various herbs and spices, and occasionally minced meat is added. Once the hollowed-out vegetables are filled with the rice mixture, they are arranged in a baking tray. To keep them moist during baking, olive oil, water, or tomato sauce may be added. The dish is then baked until the vegetables become tender and the rice is fully cooked.
Gemista can be enjoyed either hot or at room temperature and is often served with a side of feta cheese or Greek yoghurt. It&#8217;s a versatile dish that can be easily customised to cater to different dietary preferences.
Given its authentic nature and adaptability, Gemista has always been an excellent addition to the range of Greek culinary experiences we offer through GreekMarket.co.uk. It encapsulates the essence of Greek home cooking and utilises seasonal ingredients.

Question 46

Can I add to an order once it has been placed?

Accepted Answer

At Greek Market we pride ourselves on the speed at which we get your order on its way to you, so once an order has been placed you cannot add to it as it slows down our dispatch time.

Question 47

I have a bag of shopping I didn&#8217;t order

Accepted Answer

Please let us know and we&#8217;ll track down who it belongs to. We won&#8217;t be able to collect it from you at the moment but, thanks to your honesty, we&#8217;ll be able to help the customer who&#8217;s missing it.

Question 48

How do I find Greek products?

Accepted Answer

There are a number of ways you can search for Greek products on Greek Market:

By category. All the products we stock are grouped into categories. If you choose &#8216;All Departments&#8217; at the header (top-left) of the page, several new tabs will appear below it, each one representing a different group of products. If you hover over each new tab, you&#8217;ll be able to see products grouped under that category.
Product search. You&#8217;ll find a search box at the header of the page (it&#8217;s the one with the little orange magnifying glass symbol). So, if you&#8217;re looking for a particular product, simply type the name of the item into the product search box and click on the orange &#8216;Search&#8217; button. You can search for a category of products too.
Search as you type. Our highly sophisticated internal search engine also offers you with instant results as you type in the search field, found in the header of the page.
Daily Deals. You can also search for Greek products and groceries that are on offer using the &#8216;Daily Deals&#8216; tab at the top of the page.
Greek Brands. Find your favourite Greek products by searching by browsing the &#8216;Greek Brands&#8216; tab.

Question 49

Can I request a product?

Accepted Answer

Of course you can. Just fill in this form and it&#8217;ll be sent to our Buying team to review. If enough people express an interest, we may start stocking it.

Question 50

Do you take back old electricals?

Accepted Answer

We don’t, but you can recycle your electrical and electronic devices for free at your local recycling centre. To find your nearest centre, visit the website of your local authority.

Question 51

How do you deliver frozen products?

Accepted Answer

We dispatch frozen products using trusted courier services, ensuring delivery within 24 hours for UK customers. Our specialised packaging guarantees that frozen items maintain their temperature for at least 48 hours post-dispatch.
Upon arrival, you might notice a slight rise in temperature. This brief temperature increase is similar to the duration it takes to transport frozen goods from a supermarket to your home freezer (typically 1 to 2 hours). It&#8217;s essential to check the condition of the gel packs included in your package. If they remain mostly solid upon delivery, it indicates that the frozen items are still well below 0°C, ensuring safe consumption. Such items can either be consumed directly, stored in the fridge for a few days, or keep them in freezer.
Bear in mind that products have varying densities; hence, some might feel softer than others when unpacked. Rely on the gel packs&#8217; state as a true indicator of temperature – if they&#8217;re mostly hard, the items remain safely frozen.

Question 52

Is packaging for frozen products safe?

Accepted Answer

Yes, your frozen items are packed and dispatched 24 hours the most before they reach your door using special, temperature-control non-toxic, suitable for food containers and gel packs.

Food Containers:

Highly reflective, double-layered true aluminium foil box liners for maximum insulation.
Recyclable, Re-usable. Keep them for free.

Gel Packs

Comprised of an internal water-based polymer gel, which remains frozen for a long period of time and a layer of LDPE which is safe for food contact, has high impact strength and is resistant against chemicals.
Recyclable, Re-usable. Keep them for free.

Question 53

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express.
All payments are secure and processed by Stripe.
Klarna Payments are accepted on orders over £100.
Pay in 30 days or pay in 3 instalments. Klarna T&Cs apply.
You may also shop with your prepaid &#8220;Funds&#8221; (credit) and accumulated &#8220;Drachmas&#8221; (loyalty points).
Funds and Drachmas cannot be used in conjunction with a Prime membership.
We no longer accept Paypal and direct bank transfers.

Question 54

When will you charge me for my shopping?

Accepted Answer

Your card will be charged within 24 hours from ordering, since stock is strictly controlled, reserved for you. In case of unexpected stock shortages or defective material, a full refund will be issued immediately without delays (banking timeframes vary) and you will be notified accordingly.

Question 55

Can I apply a coupon on an order I have already placed?

Accepted Answer

No, regrettably, you cannot apply a discount coupon / voucher on an order that is already placed.

Question 56

What is the minimum spend?

Accepted Answer

There in no minimum spend.

Question 57

Do you price match?

Accepted Answer

Yes, we do. We&#8217;re constantly checking pricing against listed prices of our Greek products at other online shops in the UK.
In case we have missed something you can always hit the prominent &#8220;Found this product at a lower price?&#8221; button on the respective product page and let us know. We&#8217;ll match it or offer you an even lower price than our competitors.

Question 58

Why can&#8217;t I checkout?

Accepted Answer

It&#8217;s likely to be one or a combination of the following issues.

You may not have registered on Greek Market just yet.
Your bank may be declining the transaction. You’ll need to contact your bank to ensure there are no problems with your card.
Your delivery address may be not served by our carriers. Try changing your delivery address.
Your account may be suspended.

Question 59

Account Suspension

Accepted Answer

We work hard to maintain the integrity of the Greek Market platform and fight malicious behaviour online. Our customers are highly valued and we rarely have to suspend an account, but if you’ve found yourself in a situation where your account has been suspended, and you want it back, it’s time for an honest look at what brought you to this place.
GreekMarket.co.uk reserves the right to refuse service, terminate accounts, terminate your rights to use GreekMarket.co.uk services, remove or edit content, or cancel orders in its sole discretion.

Question 60

Do you offer Click &#038; Collect?

Accepted Answer

Yes & No.
Yes, we do offer a Click & Collect service locally.
Ideal for customers within a 35m radius approximately from BB3 2EB (North-West, Greater Manchester, Lancashire, Liverpool, West Yorkhire, Leeds, Sheffield etc).
 Weekday Collection (Mon–Fri)
 9:30am – 2:00pm
 Slots from £0 to £3.50

Weekend Collection (Sat–Sun)
 8:00am – 9:00am
 Flat fee: £3.50

Greek Market Distribution Centre – Darwen BB3 2EB
Free parking | Easy access | No waiting

Simply:
 Shop online
 Choose My Collection
 Pick your preferred day and time

No, we do not offer a universal Click & Collect service, covering the whole country.
We are working with our partners in order to introduce this service in the future in cooperation with specific bricks and mortar shops. We&#8217;ll let you know when we start adding Click & Collect locations.

Question 61

Can I add something to an existing order?

Accepted Answer

Afraid not. If you&#8217;d like to add/buy new items, you&#8217;ll need to place a new order.

Question 62

Pre-Orders delivery times

Accepted Answer

Expected delivery time frames apply to in-stock products only. Out of stock products, pre-orders and products with extended delivery times will vary dependent on individual availability. All delivery options are not available for all products.
We recommend not mixing in-stock and pre-order items in the the same order.
Orders that include both in-stock and pre-order products will be dispatched as one consignment when all products become available. This does not affect Prime members.

Question 63

Γιατί το κρέας εδώ είναι άνοστο;

Accepted Answer

Πολλές φορές είναι! Και αυτό γιατί η βόρεια Ευρώπη, έχει τεράστιες παραγωγικές μονάδες οι οποίες εκ των πραγμάτων δε στοχεύουν στην ποιότητα αλλά στην τιμή και την ποσότητα. Αυτό το κρέας βρίσκουμε στα μεγάλα βρετανικά σούπερ μάρκετ φθηνά και στα κατα τόπους βρετανικά κρεοπωλεία, εν αντιθέσει με το Greek Market όπου τα κρέατα εισάγονται απευθείας από την Ελλάδα από τον παραγωγό, σε τιμή ακριβότερη από τα βρετανικά σούπερ μάρκετ μεν, ασφαλέστερα και ποιοτικότερα δε. Είναι τα κρέατα ελληνικά;

Question 64

Γιατί το κρέας εδώ είναι πάντα σκληρό;

Accepted Answer

Το κρέας στη βόρεια Ευρώπη παράγεται από τεράστιες μονάδες με μεθόδους εκτροφής και σφαγής που έχουν σαν πρωταρχικό στόχο τις οικονομίες κλίμακας και την μείωση κόστους. Επίσης σαν κουλτούρα κουζίνας, οι βόρειοι Ευρωπαίοι δεν ενδιαφέρονται όπως οι νότιοι για το κοκκινιστό! Η ελληνική κουζίνα απαιτεί κρέας από νεαρά σφάγια με μειωμένο ενδομυικό λίπος. Στη Βρετανία όμως, τα ζώα σφάζονται σε σχετικά μεγάλη ηλικία έως και 36 μηνών ενώ η αξιοποίησή τους είναι παντελώς διαφορετική καθώς η γαλακτοκομική παραγωγή είναι πρωτίστως το ζητούμενο. Εν ολίγοις, μόνο κρέατα ελληνικής εκτροφής και κοπής είναι 100% κατάλληλα για την ελληνική κουζίνα. Είναι το κρέας ελληνικό;

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Greek Market FAQs

Welcome to the Frequently Asked Questions (FAQs) page of GreekMarket.co.uk, your premier online destination for authentic Greek products and delicacies in the United Kingdom.

In our dedication to serve you better and enhance your shopping experience, we have compiled a comprehensive list of FAQs.

Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form