Terms & Conditions
Terms & Conditions
For contact details see our Contact us page.
These terms and conditions set out the full extent of any agreement between you and GreekMarket.co.uk. By placing an order with us you agree to be bound by GreekMarket.co.uk‘s terms and conditions set out below.
Unless expressly indicated in the product description, GreekMarket.co.uk is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website. If you have any specific product queries, please contact the manufacturer. This notice does not affect your legal rights.
Contract for the Supply of Goods
- GreekMarket.co.uk is a trading name of SNBC Group, 3rd Floor 207 Regent Street, London W1B 3HH, United Kingdom and its principal aim is to supply Greek products to the UK and worldwide.
- No contract for the supply of goods will subsist unless and until an email is sent by GreekMarket.co.uk to you confirming that your order has been completed (dispatched) (this does not include our order receipt email). This confirmation email amounts to an acceptance by GreekMarket.co.uk and is effective regardless of whether or not you receive the email.
- Items sold through GreekMarket.co.uk may be fulfilled by other SNBC Group’s partner, associate and affiliate, based on stock availability. This will be confirmed on the dispatch email.
- GreekMarket.co.uk is free to withdraw from a prospective contract at any time prior to acceptance.
- GreekMarket.co.uk reserves the right to refuse service, terminate accounts, terminate your rights to use SNBC Group services, remove or edit content, or cancel orders in its sole discretion.
- GreekMarket.co.uk accepts payment by credit or debit cards, internal credit, account funds, loyalty points and coupons.
- Your card will be charged within 24 hours from ordering, since stock is strictly controlled, reserved for you. In case of unexpected stock shortages or defective material, a full refund will be issued immediately without delays and you will be notified accordingly.
- Refund requests on unused credit cannot be accepted if you’ve used some of your deposited funds to pay for a discounted order. However, your deposit can be refundable if you have not paid for any discounted orders.
- All prices listed on the site include taxes (where appropriate).
- Minimum Spend per order is currently set at
- In the case where a product is out of stock at GreekMarket.co.uk and at our suppliers, you will be notified by email of the expected delivery date.
- Product availability is subject to change without notice.
Account Funds (not applicable to Prime members)
By depositing funds into your GreekMarket.co.uk account you get an instant 15% discount on your orders! Your £100 become £115 automagically!
Please note that this offer does not apply to Prime members.
After you’ve added your funds, log into your account, add products in your basket and proceed to checkout as normal. When you reach the point of payment, please select “Funds” as the payment method and your discount will be applied automatically.
Please make sure that the cost of your order does not exceed the amount of your deposited funds. Splitting the cost between “Funds” and another payment method such as Credit/Debit card is not possible.
Please note that refund requests on unused credit cannot be accepted if you’ve used some of your deposited funds to pay for a discounted order. However, your deposit can be refundable if you have not paid for any discounted orders.
Refund eligibility terms
Important information regarding the shipping of chocolate products
It’s great that we’re past the cold winter months and moving into longer nights and warmer days. As much as we enjoy this time of year, it does make shipping chocolate items more challenging. There is an increased risk that products containing chocolate will be damaged by heat during transit. In previous years we have simply opted to not ship these items during the Spring and Summer months. However, we were constantly having requests from customers that they must have their products and that we should ship anyway. So we have decided to continue shipping chocolate to our customers as long as they are willing to “take the chance”.
We ship a lot of chocolate to customers during the warmer months. The vast majority arrive perfectly intact and without damage. However, we cannot control the temperature of carrier warehouses and trucks during transit. We cannot control where the carrier leaves your package either. So there is a small risk that some shipments will unfortunately be damaged.
We will continue to offer these items for sale on our website. However please understand that we cannot accept responsibility should your chocolate melt during shipping. We are giving you the choice to place orders with this risk in mind. GreekMarket.co.uk will not accept returns, issue refunds or store credits for any chocolate damaged by heat. It is solely the customer’s choice whether to order these items or not.
Important information regarding the shipping of Fresh/Frozen/Chilled products
Please do not reschedule delivery to drop-off points, different dates or different delivery address if your order contains perishable products.
In case you’re not in when the driver tries to deliver your parcels, our carriers are instructed to leave the parcel containing perishable products to a safe place.
You may also collect them from your nearest depot/collection point on the same day or the following day the latest (Mon-Fri, usually 9am-5pm). Regrettably if you are unable to collect your order for more than 48 hours we cannot guarantee the quality of fresh produce items (because we don’t know how they have been handled or stored once they have left our store) any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations). Affected items (fresh / frozen / chilled) are not eligible for refunds and/or replacements.
We cannot guarantee the quality of fresh/frozen/chilled products when customers reschedule deliveries to drop-off points or different dates and/or change of delivery address. Affected items are not eligible for refunds and/or replacements.
Important information regarding change of delivery address
We cannot change the delivery address after your order is dispatched or no longer editable and we advise customers not to change the delivery address after orders dispatched. Any address changes after dispatch are unauthorised and Greek Market cannot be held responsible for any consequent delivery problems that might occur. In particular:
Any delivery address change requested by customers/recipients and any consequent delivery delays, delivery cancellations, product damages or lost parcels after parcels have been dispatched are matters that cannot be dealt by Greek Market, since these are beyond our control and scope. Thus, Greek Market cannot be held responsible for any delivery delays, delivery cancellations, product damages or lost parcels. Recipients, in cases like this, are responsible for the address change and any consequent problems following the unauthorised delivery address change.
- If a Greek product has not yet been released by the manufacturer or producer, you can pre-order it and we will hold your order for dispatch when the Greek product has been released.
Delivery Options & Rates
At the moment GreekMarket.co.uk delivers to customers in Britain.
For delivery to customers in the the European Union, Australia, the US and beyond, please visit Greek.Market
PRIORITY UK shipping (mainland only)
FREE UK shipping on all orders over £49 (mainland only)
FREE EU shipping on all orders over £99 (mainland only)
Standard shipping options and rates do not apply during Christmas & Easter periods
- Choose your Weekday, Saturday or Next Business Day delivery service with confidence. Greek Market is the first Greek supermarket in the world outside Greece, to offer this premium service. You can choose the exact delivery date up to 2 weeks ahead during the checkout step.
- Dispatch to Delivery usually takes less than 24 hours, from Monday to Saturday.
- It is up to you to make sure that your address details are entered correctly and accurately. We cannot be responsible for delivery problems caused by inadequate address details.
- Please note: We cannot deliver to a PO Box.
- GreekMarket.co.uk can’t be held responsible for any Customs charges that might be incurred by your country’s Customs authorities.
- Where you have already received the goods, you may cancel your order any time up to seven days after receiving the delivery. Goods are to be returned to us unopened and in a resaleable condition. GreekMarket.co.uk will then refund you the purchase price of the goods. This does not apply to fresh/chilled/frozen and perishable products.
- GreekMarket.co.uk will not be liable for delivery costs if an item is returned unwanted.
- What is most important to us is that shopping with GreekMarket.co.uk is a simple, “hassle-free”, process.
- We are happy to accept returns of unwanted*, defective or damaged items.
- * It does not apply to fresh/chilled/frozen and perishable products.
- Please return any Greek product wrapped securely to prevent damage, and include a note of the problem experienced and your original invoice.
- We will reimburse postage costs for defective items. We will not reimburse postage costs for simply unwanted items.
- If a Greek product is no longer obtainable, we will refund your account.
- We check returned Greek products and reserve the right to return any item to you at your expense if it is not defective/damaged.
- We provide our customers with the ability to select the exact day they want their order delivered. Occasionally, however, some parcels are returned to us by the carrier without Greek Market’s agreement and authorisation. Our carrier costs for an unauthorised return is £12 Return Fee per Parcel. Regrettably, this cost is borne by the customer.
- Unauthorised returns mostly occur in the following situations:
- when customers fail to be in to receive their orders on their chosen delivery day.
- when repeated delivery attempts fail
- when customers fail to pick up their orders from the collection point they requested within 24 hours.
- We will refund your account for the returned products only, except for fresh/chilled/frozen and perishable products.
- Delivery and packaging costs are not refundable.
- Registrations are subject to approval.
- Referral cookies expire after 30 days.
- Advertising fees rates @ 5% for Greek products payable monthly.
- Auto-commission is not allowed, ie an affiliate member cannot get commissions from his/her own sales.
- Tax is excluded from referral commission calculation.
- Delivery fees are excluded from referral commission calculation.
- Programme is managed by independent company TradeDoubler. Join here.
- GreekMarket.co.uk retains a certain level of information about our customers in order that we can process orders you place with us and provide you with a convenient service when you return to our site.
- The information you provide when registering will not be sold, lent or otherwise disseminated beyond GreekMarket.co.uk and the resources required to fulfil your order, and we make every effort to secure any data we hold.
- Credit and Debit card details are entered into a secure server using SSL technology, which is provided by Stripe. Any of credit card processing company that you might choose, securely process your credit and debit card information and guarantee all transactions.
- We adhere to the Data Protection Principles therein which in summary require that data shall be:
- Fairly and lawfully processed.
- Processed for limited purposes.
- Adequate, relevant and not excessive.
- Not kept longer than necessary.
- Processed in accordance with the data subject’s rights.
- Not transferred to other companies without your consent and adequate protection.
- All the content on this site is protected by International Copyright Laws.
- No part of this site may be copied, reproduced, distributed, redistributed, modified, displayed or performed without prior written consent from GreekMarket.co.uk.
- This site is provided as a Shopping Resource by GreekMarket.co.uk. The site is provided on an “as is” basis. GreekMarket.co.uk makes no express or implied warranties of any kind relating to the provision of information or service on or by this site.
- GreekMarket.co.uk will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.
- We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time.
Modification of Terms
- GreekMarket.co.uk reserves the right to modify these terms at any time without prior notice. Any changes will be effective from the date of posting on the GreekMarket.co.uk website.
- Our site is continually evolving as we try to provide a better service for our customers.
- If you have questions regarding the products and services provided to you by GreekMarket.co.uk please contact us.