Greek Market FAQs

Find the Greek Events you’re interested in by visiting GreekMarket.co.uk/events

Sometimes, GreekMarket.co.uk may offer fixed amount discounts on your order total, such as £5 off on a £50 purchase.

Our system, by design, distributes this discount proportionally across all products in your basket. Therefore, every item’s price on your receipt will be slightly reduced, sharing the total discount.

For instance: On an order of two products priced at £25 each, with a total discount of £5, each product’s receipt price becomes £22.50, not £25.

If, due to unforeseen circumstances, one of these products becomes unavailable, your refund will be based on the discounted receipt price, which in this example would be £22.50 and not the original price of £25.

We acknowledge that this proportional discount application might create confusion. However, this ensures that the discount benefits are equally spread across all products you’ve chosen. It also ensures a fair refund based on the actual amount you paid.

As always, if there are concerns or uncertainties regarding your refund, our dedicated customer service team stands ready to assist and clarify any issues.

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services.

For DPD service disruption information, please click here.

For UPS service disruption information, please click here.

For DHL service disruption information, please click here.

For Royal Mail service disruption information, please click here.

For Parcel Force service disruption information, please click here.

Every product that appears on the Greek Market platform is identified by its product batch number, therefore the Best Before date is displayed on the product page.

A Best-before date is not to be confused with the Use-by date that you find on products such as fresh milk, yogurt, and raw meat.

Learn more about our support for the Fight Food Waste initiative and the differences between Use-by and Best-before dates here: Fight Food Waste | Greek Market

Please note that Best-before dates are not Expiry dates, products do not expire!

In the unlikely event of a product recall, please click here Product Recalls | Greek Market for the latest information.

GreekMarket.co.uk has partnered with Klarna UK to bring you flexible payment options at the checkout on orders over £100.

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA.

18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

Occasionally, due to volumetric/weight restrictions, an order consisting of two or more parcels might be delivered in parts separately, at different times on the same day, by different vans/drivers.

This applies only to multiparcel orders. A multiparcel order usually includes a dry-goods parcel and another parcel with your fridge items.

Please check your parcel tracking information for the latest delivery status updates. If you don’t have your individual parcel tracking numbers, please contact us.

Vinegar never expires, the date printed on the bottle is the date it was bottled.

Greek Market provides you with the maximum convenience and lets you select the delivery day that suits your lifestyle.

At checkout, select one of the delivery methods (Saturday, Next Business Day (Mon-Fri) or Weekday (Mon-Fri) delivery.

Alternatively, you may select My Collection if you prefer collecting your order from our warehouse in Greater Manchester.

Prime members are eligible for My Prime Delivery (Free Next Day, Free Saturday or any other day Mon-Fri delivery).

Collection Process:
When your order is ready for collection, you will receive an email notification from us. Please respond to this email to confirm the day and time you prefer to collect your order.

We ask that you do not attempt to collect your order without first receiving this confirmation email and informing us of your intended collection time. This ensures your order is ready and waiting for you upon arrival, making the collection process smooth and convenient for both parties.

How can I collect my Greek Market order?
You or a family member, friend, or volunteer over the age of 18 can pick up your GreekMarket.co.uk order. The person collecting the order must have the order number and a form of ID with them (either a debit or credit card, passport, driving license, or utility bill). Once you arrive, please park your car close to the reception or warehouse entrance, and a member of staff will bring your order to your car.

Thank you for choosing GreekMarket.co.uk for your authentic Greek products!

Why your Greek honey get crystallised

Pollen and the natural sugars in honey such as glucose and fructose will bind together and begin to form little crystals, which can start making your honey harder. Non-processed, 100% pure natural honey of top quality will crystallise faster than others. While it might mean less shelf appeal because the honey looks solid, keeping pollen in honey means you’re getting a real product made by bees.

Crystallised honey is still honey! It’s perfectly safe to eat and doesn’t mean that your honey has gone bad. In fact, it’s just the opposite! It means that your honey is pure and natural with its flavour, quality and health benefits 100% preserved. You can still eat and cook with crystallised honey exactly as you normally would. It will melt into your hot drinks and into your baked dishes, just like liquid honey.

How to turn your honey back to liquid

If you prefer not to mess with your favourite sweet treat and want to keep your honey dripping, simply give it a bath. Take a large bowl, fill it with warm water and let your honey sit until the crystals melt away.