Greek Market FAQs
Welcome to the Greek Market FAQs page. Here you will find clear answers to common questions about delivery, frozen and chilled items, best-before dates, ordering, payments, account help, and more.
We have created this page to make it easier for you to shop with confidence at GreekMarket.co.uk. Whether you want to understand how frozen products travel, how delivery dates work, or what to do if you need help with an order, this is the best place to start.
Our FAQs are designed to give quick, practical answers about Greek products in the UK, online ordering, and the services we provide. We regularly review and expand this section so it remains a useful source of information for customers shopping for authentic Greek food, drinks, and essentials.
Account Suspension
We work hard to maintain the integrity of the Greek Market platform and fight malicious behaviour online. Our customers are highly valued and we rarely have to suspend an account, but if you’ve found yourself in a situation where your account has been suspended, and you want it back, it’s time for an honest look at what brought you to this place.
GreekMarket.co.uk reserves the right to refuse service, terminate accounts, terminate your rights to use GreekMarket.co.uk services, remove or edit content, or cancel orders in its sole discretion.
Affiliates Programme. What is it?
The Greek Market Affiliates Programme rewards you for promoting our website and products on your social media channels (Facebook, X/Twitter, Pinterest, WhatsApp, etc.) or website (blog, news site, etc.). When someone clicks your unique affiliate link and completes a purchase on GreekMarket.co.uk, you earn 15% of the revenue from that product (gift cards and funds excluded).
Best Before Dates
Every product that appears on the Greek Market platform is identified by its product batch number, therefore the Best Before date is displayed on the product page.
A Best-before date is not to be confused with the Use-by date that you find on products such as fresh milk, yogurt, and raw meat.
Learn more about our support for the Fight Food Waste initiative and the differences between Use-by and Best-before dates here: Fight Food Waste | Greek Market
Please note that Best-before dates are not Expiry dates, products do not expire!
In the unlikely event of a product recall, please click here Product Recalls | Greek Market for the latest information.
Can I add something to an existing order?
Afraid not. If you’d like to add/buy new items, you’ll need to place a new order.
Can I add to an order once it has been placed?
At Greek Market, we have a streamlined process and automated stock reservation system which reserves products as soon as you place your order. Because of this, once an order has been placed, we’re unfortunately unable to add extra items.
However, if you need to purchase additional products, here’s what you can do:
- Place an Additional Order
Visit our website and place a separate order for any additional products you need. - Contact Us to Combine
After placing your new order, please use our Customer Services contact form to provide both of your order numbers. If there are at least one (1) full working day before the dispatch of your original order, we’ll do our best to combine them into a single consignment. - Delivery Fees
If we’re able to combine your orders, we’ll happily refund any delivery fee that you may have paid on your second order.
Can I apply a coupon on an order I have already placed?
No, regrettably, you cannot apply a discount coupon / voucher on an order that is already placed.
Can I get a refund on my Prime membership?
It depends on whether you have already used it or not. In particular:
- No, you are not eligible for a refund if you have already used your Prime membership by placing an order and taken advantage of the membership benefits.
- Yes, you are eligible for a refund if you have never used your Prime membership and never taken any advantages of your membership benefits.
Can I mix pre-order items with standard items in the same order?
Yes, but we do not recommend mixing pre-order items with in-stock items in the same order.
At Greek Market, we strive to deliver your products efficiently and on time. Mixing these two types of items complicates the delivery process, as pre-order items often have different availability dates compared to in-stock items. To ensure a smooth and timely delivery for all your items, please place separate orders for pre-order items and in-stock items. This approach helps us manage and streamline our shipping process, providing you with a better shopping experience.
Can I pre-order Greek products?
Yes, you can.
When a Greek product is on its way to our warehouse we might make it available as a “Pre-Order” item.
Can I refreeze thawed items?
Do not judge a frozen product only by whether it feels soft on the outside. The outer layers can soften while the centre remains frozen. A product is fully defrosted only when it has thawed all the way through, including the thickest or densest part.
Always follow the storage and defrosting instructions on the packaging. The Food Standards Agency advises defrosting food in the fridge, keeping the fridge between 0°C and 5°C, and using food within 24 hours after it has fully defrosted.
If food has fully defrosted, the safest general rule is not to refreeze it uncooked. Cook it thoroughly first; it can then be frozen again once and reheated only once. If you are uncertain how long food has been outside safe refrigeration, do not refreeze or eat it.
For a Greek Market delivery, softness to the touch alone does not prove that the product has fully defrosted. Check the centre of the product and follow its packaging instructions. If you are concerned, photograph the product and packaging immediately and contact Customer Services on the day of delivery before discarding or refreezing it.
Read the Food Standards Agency guidance on chilling, freezing and defrosting food safely.
Can I remove something from an existing order?
No, you cannot remove items. We recommend you place a new order.
Can I request a product?
Of course you can. Just fill in this form and it’ll be sent to our Buying team to review. If enough people express an interest, we may start stocking it.