Greek Market FAQs

/Greek Market FAQs
Greek Market FAQs2018-09-24T20:18:54+00:00
If you have been unable to receive…2018-11-08T14:24:22+00:00

Orders consisting of dry grocery items only

In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point or request re-delivery (Mon-Fri, usually 9am-5pm).
Parcels are usually held for 5 days before they’re returned to us. Returned orders will be refunded accordingly minus any delivery, packaging and restocking costs.

Orders including fresh / frozen / chilled items 

In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point on the same day or the following day the latest (Mon-Fri, usually 9am-5pm).

Regrettably if you are unable to collect your order for more than 48 hours we cannot guarantee the quality of

  • fresh produce items (because we don’t know how they have been handled or stored once they have left our store)
  • any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations)

Affected items (fresh / frozen / chilled) are not eligible for refunds and/or replacements.

If you have changed your mind…2018-11-08T13:41:59+00:00

In addition to claims for faulty or defective products, we will happily provide a refund using your original payment method or exchange dry grocery items where you have changed your mind, provided you return the product to us unopened, in its original packaging within 24 hours of receipt.

Delivery & Packaging charges cannot be refunded.

We cannot refund or exchange for a change of mind on:

  • fresh produce items (because we don’t know how they have been handled or stored once they have left our store)
  • any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations)
How do I dispose of gel ice packs?2018-10-17T16:09:32+00:00

Greek Market Gel Ice Packs are used to keep your frozen products at the required temperature for 24-48 hours in our special containers. Our gel ice packs are filled with a non-toxic solution. You can re-use them for a picnic or in a lunch box if you like. Once you’re finished, melt the ice packs, cut open the bags and pour the non-toxic solution down the drain using hot water to dissolve the gel. Don’t forget to recycle the plastic casing!

Incorrect or Missing Items from Order2018-10-06T00:25:51+00:00

Items may become unavailable after you checkout. We’ll proceed with delivering your order so that you receive the rest of your items on time.

Where possible, we’ll try to send a similar product in its place. For example if you order one 4L bottle of  Greek Product A we might substitute it with four 1L bottles of Greek Product A.

If your credit card was charged for an item that you didn’t receive and the order details show that the item was dispatched, contact us for a refund.

When will I get my refund?2018-10-06T00:15:24+00:00

Greek Market offers customers 100% money back guarantee on eligible items. Although refunds are authorised and processed immediately by Greek Market, depending on banking timeframes, it may take 7-10 business days for your refund to display on your payment card statement.

How can I get Greek Market Prime?2018-10-05T22:31:31+00:00

Greek Market Prime Membership is currently available for UK customers only. You can select either a £7.95 per month or a £79.50 per year plan.

Prime £7.95 (per month)
Prime £79.50 (per year)
How can I track my parcel?2018-09-25T01:23:36+00:00

In order to track and trace you parcel you need to have your tracking number. This will be displayed in your “My Orders” section of your Greek Market account dashboard.
– The Royal Mail tracking number is in the form: AA123456789AA. Click here to track online with Royal Mail.
– The DHL tracking number is in the form: 1234567890. Click here to track online with DHL.
– The TNT tracking number is in the form: 1234567890. Click here to track online with TNT.
– The DPD tracking number is in the form: 1234567890. Click here to track online with DPD.

Where is my order?2018-10-06T00:05:30+00:00

If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check what delivery option you selected at the time of ordering. You can also log into your account and check whether we’ve dispatched it to you.
If the status of your order is “Packed & Forwarded” that means your order has been carefully packed and loaded onto our trucks. Your order will be soon handed over to a carrier for the final stage of delivery.
The final stage of delivery is when we issue a tracking number for your order and it’s status changes to: “Dispatched” or “Complete”. You can find your tracking number when you login to you account. All successful orders are automatically notified to you by email. Don’t forget to check the spam folder!

My order qualifies for free delivery, but why isn’t there a faster free delivery service?2018-09-25T01:13:15+00:00

GreekMarket.co.uk warehouses carry a wide range of Greek products, thousands of product codes and variations, so to get everything to your door requires a bit of time and very disciplined logistical processes. Although we stock more and more Greek products locally reducing lead times, we still have to rely on a more relaxed, non-urgent, non-day-definite delivery style.
Our service is ideal for no-rush orders and, at the moment, the only option that guarantees you FREE delivery on UNLIMITED kilos of Greek products all over the UK and Europe.

How can I get FREE Delivery?2018-09-25T00:59:55+00:00

All orders over £49 are eligible for free delivery in the UK (except Northern Ireland, non-mainland). If free delivery does not appear as an option in your cart, that means that you have not reached the £49 threshold yet. Free delivery will be enabled automatically by increasing the quantities of existing products in your cart or adding more products. When you’re ready simply select the delivery method that matches your needs.

Customers in the European Union also benefit from FREE delivery on all orders over €99.

Do you deliver Greek products to my country?2018-10-26T16:14:40+00:00

At the moment GreekMarket.co.uk delivers in the UK, USA, Australia, the EU and beyond.
Vol. weight restrictions apply to all countries except the following, where unlimited quantities of Greek products can be delivered: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
There are no customs restrictions within the European Union. Frozen/chilled products are currently available only in the UK.
If your country is no listed yet please contact us.

I want to pay for my order in my currency, not British pounds. What do I do?2018-09-25T00:41:02+00:00

Apart from GBP (£), payments can also be made in Euro (€). Totals and exchange rates are calculated based on GBP (£) prices.
The default currency for customers in the European Union is the Euro. The default currency for customers in the UK is the Pound.
In the event that your location is not recognised automatically, GreekMarket.co.uk provides customers with a currency switch which is located at the page footer.

I don’t want to place an order for Greek products over the Internet, what do I do?2018-09-25T00:31:51+00:00

You can order by email or telephone provided you are already registered with GreekMarket.co.uk and have an up-to-date account. Simply email the details of your order and we’ll manually enter your order to our system. If you prefer to place your order over the phone, drop us a line with the days/times it’s convenient for you, along with your time zone, and we’ll call you. Making a payment for your offline order involves either electronic invoicing (payment via a debit or credit card) or e-Banking (money transfer).

How can I send payment using e-Banking (money transfer)?2018-09-25T00:20:22+00:00

e-Banking is accepted only for payments in GBP (£) and EUR (€) orders. Please place your order online first and then send your payment using your name and order ID number as reference. Instructions and account numbers will be forwarded to you via email.

How can I pay for my GreekMarket.co.uk order?2018-09-25T00:22:23+00:00

We accept payments online via a secure SSL connection (a green lock appears on the top-left corner of your browser). Payments are processed by Paypal. You do NOT need a Paypal account. You can make a payment using your debit or credit card. We do not keep any your card details. We do not accept payments over the phone. Bank transfers (e-Banking) are also accepted only in EUR and GBP. Bank account numbers are forwarded to you accordingly.

I’d like to order Greek Products. Do I have to register?2018-09-24T19:53:37+00:00

If you would like to place orders online from GreekMarket.co.uk first you need to register by signing up (create an account). For this you will need a valid email address. When filling in your details, you must also select a password, which gives you access to your GreekMarket.co.uk account. By having a GreekMarket.co.uk account you can manage your current and future orders, your credit, your subscriptions, your wishlists, your communication preferences and more.

How can I cancel Prime?2018-10-05T23:02:50+00:00

You can end your Greek Market Prime membership from within your account.

  1. Login to your Account.
  2. In the Dashboard find the section My Subscriptions
  3. Locate the subscription you want to cancel and click on the “Cancel” button.
  4. A confirmation window will pop-up to confirm cancellation.