Britain’s Greek Supermarket

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Melissa Makaroni excels in texture and taste, perfect for Greek recipes or simple pasta dishes. A versatile, high-quality staple for Greek cooking. 5/5 stars!
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Greek Market FAQs

Welcome to the Frequently Asked Questions (FAQs) page of, your premier online destination for authentic Greek products and delicacies in the United Kingdom.

In our dedication to serve you better and enhance your shopping experience, we have compiled a comprehensive list of FAQs.

This page is designed to provide quick and easy answers to your queries about our products, ordering process, shipping details, and more. With a focus on traditional Greek foods, cultural items, and unique Mediterranean specialties, our goal is to bring a taste of Greece right to your doorstep.

By addressing your common questions, we aim to enrich your understanding and appreciation of Greek culinary delights, thereby strengthening our presence in the UK market and ensuring our website is a go-to resource for all things Greek.

My order arrived with solid gel packs, but the product feels soft. Is it defrosted and can I refreeze it?

Understanding Product State and Temperature:

  • Solid Gel Packs: The presence of solid gel packs is a good sign. It indicates that the internal temperature of the packaging has likely been maintained well below the freezing point throughout transit. This helps in keeping the products at a safe temperature.
  • Soft to the Touch: Products feeling soft to the touch does not necessarily mean they have fully defrosted. Meat and other frozen foods can begin to soften before they actually enter the “danger zone” (8°C to 63°C according to the UK’s Food Standards Agency or 4°C to 60°C according to USDA), where bacterial growth becomes a concern. Softening can occur at temperatures that are still safe, such as just below freezing.

Safety and Refreezing:

  • Refreezing Guidelines: If the gel packs are mostly solid and the product has remained chilled (even if soft), it is generally safe to refreeze the product without cooking it first. The solid state of the gel packs suggests the product was kept out of the danger zone.
  • Quality Consideration: Although safe, refreezing may affect the texture and quality of the product due to ice crystals that may have formed and then partially melted. This is more noticeable in delicate items like fish or finely sliced meats.

Best Practices for Handling Deliveries:

  1. Immediate Inspection: Upon delivery, immediately check the state of the gel packs.
  2. Feel the Package: If the product feels cold to the touch, similar to how it would feel in your refrigerator, it is likely that it has been kept at a safe temperature.
  3. Refreezing: If the product is soft but cold, and the gel packs are solid, it is safe to refreeze.
Can I refreeze thawed items?

Refreezing thawed food is safe if the food has been handled properly and kept at a safe temperature (below 8°C according to the UK’s Food Standards Agency) before refreezing. However, there may be a slight loss in flavour due to moisture lost during the thawing process, especially in delicate items like seafood or ready-to-eat foods.

Although you see to thaw and to defrost used almost interchangeably, there is a difference. To defrost means simply to release from the frozen state, while to thaw as a transitive verb means to cause to become free from the effects of cold (hardness, stiffness, numbness) through exposure to warmth. A frozen product soft to the touch does not necessarily mean it’s been fully defrosted.

How do I apply my promo / gift / coupon code?

Applying a promo / discount / coupon / gift code at is a straightforward process. Follow these simple steps to enjoy the benefits of your promotional discount:

  1. Select Your Products: Browse through our wide range of Greek products and add your desired items to your shopping basket.
  2. View Your Basket: Once you’ve selected everything you need, click on the shopping basket icon at the top right corner of the page to view your selected items.
  3. Enter Promo Code: On the shopping basket page, you will find a section or a box labelled ‘Coupon Code’. This is usually located just before the checkout process begins. (see print screen)

    Greek Market - basket - printscreen - Apply Promo Code
    Greek Market – basket – printscreen – Apply Promo Code
  4. Apply the Code: Enter your promo code in the provided box. Make sure to type it exactly as it appears.
  5. Activate the Code: After entering your promo code, click on the ‘Apply’ button next to the box. This action will apply the discount associated with the code to your total order amount.
  6. Check the Discount: Ensure that the promo code’s discount has been applied to your order total. The final price after the discount should be clearly displayed.
  7. Proceed to Checkout: Once the discount is applied, you can proceed to checkout to complete your purchase. If you don’t apply the code on the previous step (shopping basket/cart page) you can still apply it on the shipping/checkout page. (see print-screen below)

    Greek Market - checkout - printscreen - Apply Promo Code
    Greek Market – checkout – printscreen – Apply Promo Code

Important Tips:

  • Validity: Before using a promo code, check its validity period to ensure it’s still active.
  • Terms and Conditions: Read the terms and conditions associated with the promo code, as there may be specific requirements or exclusions.
  • One-time Use: Most promo codes are for one-time use only, so make sure you’re ready to make the purchase when you apply it.

Should you encounter any issues or have questions about applying a promo code, feel free to contact our customer service for assistance. We’re here to ensure your shopping experience is both enjoyable and seamless.

Can I mix pre-order items with standard items in the same order?

We do not recommend mixing pre-order items with in-stock items in the same order.
At Greek Market, we strive to deliver your products efficiently and on time. Mixing these two types of items complicates the delivery process, as pre-order items often have different availability dates compared to in-stock items. To ensure a smooth and timely delivery for all your items, please place separate orders for pre-order items and in-stock items. This approach helps us manage and streamline our shipping process, providing you with a better shopping experience.


How long does it take to receive my pre-order item?

Pre-order items have their own Availability Date, which is shown on the product page.
As soon as the item arrives at our warehouse, we check its quality, we pack it carefully and dispatch it to you straight away.

Why should I Pre-Order Greek Products?

Benefits of Pre-Ordering from Greek Market

  1. Guaranteed Product Availability: Secure your desired Greek products before they hit the shelves, ensuring you don’t miss out due to high demand or limited stock.
  2. Early Access: Be among the first to receive new or exclusive items, enjoying them before they are available to the general public.
  3. Special Discounts and Offers: Take advantage of pre-order exclusive discounts or bundled deals, making your purchase more valuable.
  4. Beat the Brexit Blues: With the complexities of importing post-Brexit, pre-ordering ensures you get the products you love without the wait or uncertainty.
  5. Fixed Prices: Protect yourself from potential price fluctuations or increases – the price you see at pre-order is the price you pay.
  6. Convenience and Planning: Pre-ordering allows you to plan your purchases in advance, aligning with your budget and needs without last-minute rushes.
  7. Personalised Service: Enjoy tailored customer service, with updates and information provided specifically to our pre-order customers.
  8. Enhanced Customer Experience: Experience a smoother, more streamlined shopping process, from order to delivery.
  9. Support Authentic Greek Products: By pre-ordering, you directly support the supply and demand for genuine Greek products in the UK.
  10. Join a Community of Greek Enthusiasts: Be part of an exclusive group of customers who appreciate and seek out the best of Greek culture and products.
Can I pre-order Greek products?

Yes, you can.
When a Greek product is on its way to our warehouse we might make it available as a “Pre-Order” item.

Add New Event

Only registered users can add events.

If you haven’t already registered with Greek Market, please register first.

Once you’re registered you can navigate to your account page where you can find the Events section with links to My Events, Add Event and View Calendar.

View Events

Find the Greek Events you’re interested in by visiting

Partial Refunds for Unavailable Products with Fixed Amount Discounts Applied

Sometimes, may offer fixed amount discounts on your order total, such as £5 off on a £50 purchase.

Our system, by design, distributes this discount proportionally across all products in your basket. Therefore, every item’s price on your receipt will be slightly reduced, sharing the total discount.

For instance: On an order of two products priced at £25 each, with a total discount of £5, each product’s receipt price becomes £22.50, not £25.

If, due to unforeseen circumstances, one of these products becomes unavailable, your refund will be based on the discounted receipt price, which in this example would be £22.50 and not the original price of £25.

We acknowledge that this proportional discount application might create confusion. However, this ensures that the discount benefits are equally spread across all products you’ve chosen. It also ensures a fair refund based on the actual amount you paid.

As always, if there are concerns or uncertainties regarding your refund, our dedicated customer service team stands ready to assist and clarify any issues.

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