Greek Market FAQs

We dispatch frozen products using trusted courier services, ensuring delivery within 24 hours for UK customers. Our specialised packaging guarantees that frozen items maintain their temperature for at least 48 hours post-dispatch.

Upon arrival, you might notice a slight rise in temperature. This brief temperature increase is similar to the duration it takes to transport frozen goods from a supermarket to your home freezer (typically 1 to 2 hours). It’s essential to check the condition of the gel packs included in your package. If they remain mostly solid upon delivery, it indicates that the frozen items are still well below 0°C, ensuring safe consumption. Such items can either be consumed directly, stored in the fridge for a few days, or keep them in freezer.

Bear in mind that products have varying densities; hence, some might feel softer than others when unpacked. Rely on the gel packs’ state as a true indicator of temperature – if they’re mostly hard, the items remain safely frozen.

• Highly reflective, double-layered true aluminium foil box liners for maximum insulation.
• Recyclable, Re-usable. Keep them for free.

Gel Packs

• Comprised of an internal water-based polymer gel, which remains frozen for a long period of time and a layer of LDPE which is safe for food contact, has high impact strength and is resistant against chemicals.
• Recyclable, Re-usable. Keep them for free.

We accept Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express.
All payments are secure and processed by Stripe.

Klarna Payments are accepted on orders over £100.
Pay in 30 days or pay in 3 instalments. Klarna T&Cs apply.

You may also shop with your prepaid “Funds” (credit) and accumulated “Drachmas” (loyalty points).
Funds and Drachmas cannot be used in conjunction with a Prime membership.

We no longer accept Paypal and direct bank transfers.

Your card will be charged within 24 hours from ordering, since stock is strictly controlled, reserved for you. In case of unexpected stock shortages or defective material, a full refund will be issued immediately without delays (banking timeframes vary) and you will be notified accordingly.

No, regrettably, you cannot apply a discount coupon / voucher on an order that is already placed.

There in no minimum spend.

Yes, we do. We’re constantly checking pricing against listed prices of our Greek products at other online shops in the UK.

In case we have missed something you can always hit the prominent “Found this product at a lower price?” button on the respective product page and let us know. We’ll match it or offer you an even lower price than our competitors.

It’s likely to be one or a combination of the following issues.

• You may not have registered on Greek Market just yet.
• Your bank may be declining the transaction. You’ll need to contact your bank to ensure there are no problems with your card.
• Your delivery address may be not served by our carriers. Try changing your delivery address.
• Your account may be suspended.

We work hard to maintain the integrity of the Greek Market platform and fight malicious behaviour online. Our customers are highly valued and we rarely have to suspend an account, but if you’ve found yourself in a situation where your account has been suspended, and you want it back, it’s time for an honest look at what brought you to this place.

GreekMarket.co.uk reserves the right to refuse service, terminate accounts, terminate your rights to use GreekMarket.co.uk services, remove or edit content, or cancel orders in its sole discretion.

Our Click & Collect service is temporarily suspended.

Yes & No.

Yes, we do offer a Click & Collect service locally (Greater Manchester).

No, we do not offer a universal Click & Collect service, covering the whole country. We are working with our partners in order to introduce this service in the future in cooperation with specific bricks and mortar shops. We’ll let you know when we start adding Click & Collect locations.