Delivery

Orders consisting of dry grocery items only

In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point or request re-delivery (Mon-Fri, usually 9am-5pm).
Parcels are usually held for 5 days before they’re returned to us. Returned orders will be refunded accordingly minus any delivery, packaging and restocking costs.

Orders including fresh / frozen / chilled items 

In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point/neighbour/safeplace on the same day or the following day(s).

Regrettably if you are unable to collect your order for more than 48 hours we cannot guarantee the quality of

• fresh produce items (because we don’t know how they have been handled or stored once they have left our store)
• any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations)

Affected items (fresh / frozen / chilled) are not eligible for refunds and/or replacements.

We strongly advise customers not to alter the delivery address and delivery date after an order is dispatched, even if options are provided by the carrier.
Please see our Terms & Conditions.

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At the moment GreekMarket.co.uk delivers the full range of Greek products within Britain (England, Wales, Scotland).

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GreekMarket.co.uk warehouses carry a wide range of Greek products, thousands of product codes and variations, so to get everything to your door requires a bit of time and very disciplined logistical processes. Although we stock more and more Greek products locally reducing lead times, we still have to rely on 3rd party logistics and carriers for a professional and day-definite delivery.

UK customers may select our Next Business Day Delivery Service during checkout for a faster delivery. Alternatively our UK Prime membership gets you FREE Next Day (Mon-Fri) or Saturday Delivery.

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If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check what delivery option and what delivery date you selected at the time of ordering. You can also log into your account and check whether we’ve dispatched it to you.

The final stage of delivery is when we issue a tracking number for your order and it’s status changes to: “Dispatched” or “Complete”. You can find your tracking number when you login to you account. All successful orders are automatically notified to you by email. Don’t forget to check the spam folder!

Note: If you have selected “My Collection” at the time of ordering, your order is awaiting collection from our warehouse, so there is no pending delivery.

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n order to track and trace you parcel you need to have your tracking number. This will be displayed in your “My Orders” section of your Greek Market account dashboard.
– The Royal Mail tracking number is in the form: AA123456789AA. Click here to track online with Royal Mail.
– The DHL tracking number is in the form: 1234567890. Click here to track online with DHL.
– The TNT tracking number is in the form: 1234567890. Click here to track online with TNT.
– The DPD tracking number is in the form: 1234567890. Click here to track online with DPD.

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Note: Products from 3rd party sellers are SOLD and DISPATCHED SEPARATELY

• Items may become unavailable after you checkout. We’ll proceed with delivering your order so that you receive the rest of your items on time.
• Where possible, we’ll try to send a similar product in its place. For example if you order one 4L bottle of  Greek Product A we might substitute it with four 1L bottles of Greek Product A.
• If your credit card was charged for an item that you didn’t receive and the order details show that the item was dispatched, contact us for a refund.
  Please double check first in case the item you have not received is sold and dispatched separately by a 3rd party seller (independent sellers/producers using the Greek Market platform to provide you with their products). If this is the case you need to contact the seller directly.

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• 24 hours before your Greek frozen products  are scheduled for delivery, we’ll pack and dispatch them separately from the rest of your order in special packaging material that ensures protection from heat for up to 48 hours.
• Delivery days for orders containing Greek frozen products are Tuesday, Wednesday and Thursday. Upon confirmation your order can also be delivered on a Friday.
• We do not deliver Greek frozen products on a weekend or Monday.

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At Greek Market you can select the delivery day that suits your lifestyle. Also, delivery times depend on your location, products ordered and delivery speed selected.

To check what stage your order is in please log into your account or refer to your latest email message from Greek Market (Don’t forget to check the spam folder!).

Please click here for detailed Delivery options, rates & times.

Standard delivery days do not include weekends. Regrettably, we don’t do weekend deliveries as a standard service.

Saturday delivery is available as a separate chargable service. (Prime members get Saturday delivery for free!)

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Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form

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