Where is my order?

If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check what delivery option and what delivery date you selected at the time of ordering. You can also log into your account and check whether we’ve dispatched it to you.

The final stage of delivery is when we issue a tracking number for your order and its status changes to: “Dispatched” or “Complete”. You can find your tracking number when you login to your account. All successful orders are automatically notified to you by email. Don’t forget to check the spam folder!

Retail orders are available for delivery only. If you need help with an existing delivery, please use our customer support form and include your order number.