Delivery

The courier keeps the parcel and leaves a card. You can arrange redelivery, or collect it from the courier with photo ID. If it isn’t collected, it comes back to us and we refund the goods (the delivery charge isn’t refunded). Read our alcohol terms.

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No. By law, alcohol can only be handed to an adult who passes the age check. It can’t be left in a safe place, with a neighbour, in a locker or with anyone under 18.

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Yes. Alcohol is delivered with an age check: someone aged 18 or over must sign for the parcel and show photo ID if they look under 25. We accept a passport, a photocard driving licence or a PASS card with a hologram.

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1. How does the Buy 1 Get 1 Free offer work?
When you purchase one eligible item, you can receive a second one of the same item for free. To take advantage of this offer, you must add both items to your shopping basket.

2. Why didn’t I receive my free item?
If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.

3. What if I forgot to add the second item?
Unfortunately, we cannot add the free item to your order after it has been placed. Please make sure you’ve added both items to your basket before completing your purchase.

4. Do I need a promo code for this offer?
No, you don’t need a promo code. Simply add two of the same items to your basket, and the discount will apply automatically.

5. Can I mix and match products?
No, the Buy 1 Get 1 Free offer only applies to the same product. You must add two of the same item to your basket to receive the discount.

6. Can I combine this offer with other promotions?
No, the Buy 1 Get 1 Free offer cannot be combined with other discounts or promotions unless specifically stated.

7. What happens if the item goes out of stock after I’ve placed my order?
In the rare case that the item goes out of stock, we will notify you and work with you to find an alternative or provide a refund.

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If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.

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Do not judge a frozen product only by whether it feels soft on the outside. The outer layers can soften while the centre remains frozen. A product is fully defrosted only when it has thawed all the way through, including the thickest or densest part.

Always follow the storage and defrosting instructions on the packaging. The Food Standards Agency advises defrosting food in the fridge, keeping the fridge between 0°C and 5°C, and using food within 24 hours after it has fully defrosted.

If food has fully defrosted, the safest general rule is not to refreeze it uncooked. Cook it thoroughly first; it can then be frozen again once and reheated only once. If you are uncertain how long food has been outside safe refrigeration, do not refreeze or eat it.

For a Greek Market delivery, softness to the touch alone does not prove that the product has fully defrosted. Check the centre of the product and follow its packaging instructions. If you are concerned, photograph the product and packaging immediately and contact Customer Services on the day of delivery before discarding or refreezing it.

Read the Food Standards Agency guidance on chilling, freezing and defrosting food safely.

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Understanding Product State and Temperature:

• Solid Gel Packs: The presence of solid gel packs is a good sign. It indicates that the internal temperature of the packaging has likely been maintained well below the freezing point throughout transit. This helps in keeping the products at a safe temperature.
• Soft to the Touch: Products feeling soft to the touch does not necessarily mean they have fully defrosted. Meat and other frozen foods can begin to soften before they actually enter the “danger zone” (8°C to 63°C according to the UK’s Food Standards Agency or 4°C to 60°C according to USDA), where bacterial growth becomes a concern. Softening can occur at temperatures that are still safe, such as just below freezing.

Safety and Refreezing:

• Refreezing Guidelines: If the gel packs are mostly solid and the product has remained chilled (even if soft), it is generally safe to refreeze the product without cooking it first. The solid state of the gel packs suggests the product was kept out of the danger zone.
• Quality Consideration: Although safe, refreezing may affect the texture and quality of the product due to ice crystals that may have formed and then partially melted. This is more noticeable in delicate items like fish or finely sliced meats.

Best Practices for Handling Deliveries:

1. Immediate Inspection: Upon delivery, immediately check the state of the gel packs.
2. Feel the Package: If the product feels cold to the touch, similar to how it would feel in your refrigerator, it is likely that it has been kept at a safe temperature.
3. Refreezing: If the product is soft but cold, and the gel packs are solid, it is safe to refreeze.

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Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services.

For DPD service disruption information, please click here.

For UPS service disruption information, please click here.

For DHL service disruption information, please click here.

For Royal Mail service disruption information, please click here.

For Parcel Force service disruption information, please click here.

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Occasionally, due to volumetric/weight restrictions, an order consisting of two or more parcels might be delivered in parts separately, at different times on the same day, by different vans/drivers.

This applies only to multiparcel orders. A multiparcel order usually includes a dry-goods parcel and another parcel with your fridge items.

Please check your parcel tracking information for the latest delivery status updates. If you don’t have your individual parcel tracking numbers, please contact us.

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Greek Market provides you with the maximum convenience and lets you select the delivery day that suits your lifestyle.

At checkout, select one of the delivery methods (Saturday, Sunday, Next Business Day (Mon-Fri) or Weekday (Mon-Fri) delivery.

Retail orders are available for delivery only. Please choose from the delivery options and dates shown at checkout.

Prime members are eligible for My Prime Delivery (Free Next Day, Free Saturday, Sunday or any other day Mon-Fri delivery).

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During festive periods carrier services are stretched to the limit and our Standard delivery service times do not apply.

Our Next Business Day service, however, can provide you with a priority service.

For more information, please check our Delivery Options & Rates

Prime members orders are not affected.

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Please let us know and we’ll track down who it belongs to. We won’t be able to collect it from you at the moment but, thanks to your honesty, we’ll be able to help the customer who’s missing it.

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