If you have been unable to receive…

Orders consisting of dry grocery items only

In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point or request re-delivery (Mon-Fri, usually 9am-5pm).
Parcels are usually held for 5 days before they’re returned to us. Returned orders will be refunded accordingly minus any delivery, packaging and restocking costs.

Orders including fresh / frozen / chilled items 

In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point/neighbour/safeplace on the same day or the following day(s).

Regrettably if you are unable to collect your order for more than 48 hours we cannot guarantee the quality of

• fresh produce items (because we don’t know how they have been handled or stored once they have left our store)
• any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations)

Affected items (fresh / frozen / chilled) are not eligible for refunds and/or replacements.

We strongly advise customers not to alter the delivery address and delivery date after an order is dispatched, even if options are provided by the carrier.
Please see our Terms & Conditions.