Greek Market FAQs

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GreekMarket.co.uk warehouses carry a wide range of Greek products, thousands of product codes and variations, so to get everything to your door requires a bit of time and very disciplined logistical processes. Although we stock more and more Greek products locally reducing lead times, we still have to rely on 3rd party logistics and carriers for a professional and day-definite delivery.

UK customers may select our Next Business Day Delivery Service during checkout for a faster delivery. Alternatively our UK Prime membership gets you FREE Next Day (Mon-Fri) or Saturday Delivery.

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If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check what delivery option and what delivery date you selected at the time of ordering. You can also log into your account and check whether we’ve dispatched it to you.

The final stage of delivery is when we issue a tracking number for your order and it’s status changes to: “Dispatched” or “Complete”. You can find your tracking number when you login to you account. All successful orders are automatically notified to you by email. Don’t forget to check the spam folder!

Note: If you have selected “My Collection” at the time of ordering, your order is awaiting collection from our warehouse, so there is no pending delivery.

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n order to track and trace you parcel you need to have your tracking number. This will be displayed in your “My Orders” section of your Greek Market account dashboard.
– The Royal Mail tracking number is in the form: AA123456789AA. Click here to track online with Royal Mail.
– The DHL tracking number is in the form: 1234567890. Click here to track online with DHL.
– The TNT tracking number is in the form: 1234567890. Click here to track online with TNT.
– The DPD tracking number is in the form: 1234567890. Click here to track online with DPD.

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Note: Products from 3rd party sellers are SOLD and DISPATCHED SEPARATELY

• Items may become unavailable after you checkout. We’ll proceed with delivering your order so that you receive the rest of your items on time.
• Where possible, we’ll try to send a similar product in its place. For example if you order one 4L bottle of  Greek Product A we might substitute it with four 1L bottles of Greek Product A.
• If your credit card was charged for an item that you didn’t receive and the order details show that the item was dispatched, contact us for a refund.
  Please double check first in case the item you have not received is sold and dispatched separately by a 3rd party seller (independent sellers/producers using the Greek Market platform to provide you with their products). If this is the case you need to contact the seller directly.

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• 24 hours before your Greek frozen products  are scheduled for delivery, we’ll pack and dispatch them separately from the rest of your order in special packaging material that ensures protection from heat for up to 48 hours.
• Delivery days for orders containing Greek frozen products are Tuesday, Wednesday and Thursday. Upon confirmation your order can also be delivered on a Friday.
• We do not deliver Greek frozen products on a weekend or Monday.

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At Greek Market you can select the delivery day that suits your lifestyle. Also, delivery times depend on your location, products ordered and delivery speed selected.

To check what stage your order is in please log into your account or refer to your latest email message from Greek Market (Don’t forget to check the spam folder!).

Please click here for detailed Delivery options, rates & times.

Standard delivery days do not include weekends. Regrettably, we don’t do weekend deliveries as a standard service.

Saturday delivery is available as a separate chargable service. (Prime members get Saturday delivery for free!)

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If you have successfully registered with GreekMarket.co.uk and you can’t remember your password, please follow the password recovery process. You’ll need your email address for this.

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In order to manage your account, ie edit your delivery address, manage your orders and memberships and more, please log into your account.

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1. What is “My Funds”?
“My Funds” is a prepayment system that lets you deposit funds into your GreekMarket.co.uk account—plus, you immediately receive 20% extra credit. For example, if you deposit £250, you’ll only be charged £200 at checkout.

2. How do I use my deposited funds?

• First, login into your account and deposit the amount you’d like into your account (e.g., pay £200 to receive a £250 credit). Please note: You can’t add products to your basket when you’re depositing funds.
• After your funds have been deposited,  log back in, add products to your basket, and go to checkout as usual.
• When it’s time to pay, simply select “Funds” as your payment method. Your deposited balance (including the 20% bonus) will be applied automatically.

3. Can I use my deposit over multiple orders?
Absolutely. You can use your deposited balance across as many orders as you’d like. If your balance doesn’t cover the full cost of an order, you can either top up your account or pay the remaining amount with another payment method, such as a credit/debit card.

4. What if my order total exceeds my available funds?
You can split the payment between “Funds” and another method (e.g., credit/debit card). It’s entirely up to you how you combine them.

5. Are my deposited funds refundable?

• If you haven’t used any portion of your deposited funds, you may request a full refund of your deposit.
• Once you’ve used any part of your deposited funds, the remainder is no longer refundable because you’ve already benefited from the 20% bonus.

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Πολλές φορές είναι! Και αυτό γιατί η βόρεια Ευρώπη, έχει τεράστιες παραγωγικές μονάδες οι οποίες εκ των πραγμάτων δε στοχεύουν στην ποιότητα αλλά στην τιμή και την ποσότητα. Αυτό το κρέας βρίσκουμε στα μεγάλα βρετανικά σούπερ μάρκετ φθηνά και στα κατα τόπους βρετανικά κρεοπωλεία, εν αντιθέσει με το Greek Market όπου τα κρέατα εισάγονται απευθείας από την Ελλάδα από τον παραγωγό, σε τιμή ακριβότερη από τα βρετανικά σούπερ μάρκετ μεν, ασφαλέστερα και ποιοτικότερα δε. Είναι τα κρέατα ελληνικά;

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Το κρέας στη βόρεια Ευρώπη παράγεται από τεράστιες μονάδες με μεθόδους εκτροφής και σφαγής που έχουν σαν πρωταρχικό στόχο τις οικονομίες κλίμακας και την μείωση κόστους. Επίσης σαν κουλτούρα κουζίνας, οι βόρειοι Ευρωπαίοι δεν ενδιαφέρονται όπως οι νότιοι για το κοκκινιστό! Η ελληνική κουζίνα απαιτεί κρέας από νεαρά σφάγια με μειωμένο ενδομυικό λίπος. Στη Βρετανία όμως, τα ζώα σφάζονται σε σχετικά μεγάλη ηλικία έως και 36 μηνών ενώ η αξιοποίησή τους είναι παντελώς διαφορετική καθώς η γαλακτοκομική παραγωγή είναι πρωτίστως το ζητούμενο. Εν ολίγοις, μόνο κρέατα ελληνικής εκτροφής και κοπής είναι 100% κατάλληλα για την ελληνική κουζίνα. Είναι το κρέας ελληνικό;

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