Greek Market FAQs
Welcome to the Greek Market FAQs page. Here you will find clear answers to common questions about delivery, frozen and chilled items, best-before dates, ordering, payments, account help, and more.
We have created this page to make it easier for you to shop with confidence at GreekMarket.co.uk. Whether you want to understand how frozen products travel, how delivery dates work, or what to do if you need help with an order, this is the best place to start.
Our FAQs are designed to give quick, practical answers about Greek products in the UK, online ordering, and the services we provide. We regularly review and expand this section so it remains a useful source of information for customers shopping for authentic Greek food, drinks, and essentials.
Partial Refunds for Unavailable Products with Fixed Amount Discounts Applied
Sometimes, GreekMarket.co.uk may offer fixed amount discounts on your order total, such as £5 off on a £50 purchase.
Our system, by design, distributes this discount proportionally across all products in your basket. Therefore, every item’s price on your receipt will be slightly reduced, sharing the total discount.
For instance: On an order of two products priced at £25 each, with a total discount of £5, each product’s receipt price becomes £22.50, not £25.
If, due to unforeseen circumstances, one of these products becomes unavailable, your refund will be based on the discounted receipt price, which in this example would be £22.50 and not the original price of £25.
We acknowledge that this proportional discount application might create confusion. However, this ensures that the discount benefits are equally spread across all products you’ve chosen. It also ensures a fair refund based on the actual amount you paid.
As always, if there are concerns or uncertainties regarding your refund, our dedicated customer service team stands ready to assist and clarify any issues.
Pre-Orders delivery times
Expected delivery time frames apply to in-stock products only. Out of stock products, pre-orders and products with extended delivery times will vary dependent on individual availability. All delivery options are not available for all products.
We recommend not mixing in-stock and pre-order items in the the same order.
Orders that include both in-stock and pre-order products will be dispatched as one consignment when all products become available. This does not affect Prime members.
UK plugs on EU electrical appliances
All our EU electrical appliances come with a FREE compliant adapter, so they can be used in the UK safely.
Since this adapter is not fixed to the appliance, you can also use it for other EU electrical appliances.
Vinegar expiration date
Vinegar never expires, the date printed on the bottle is the date it was bottled.
What happens if I’m out when my alcohol is delivered?
The courier keeps the parcel and leaves a card. You can arrange redelivery, or collect it from the courier with photo ID. If it isn’t collected, it comes back to us and we refund the goods (the delivery charge isn’t refunded). Read our alcohol terms.
What if my tin or can arrives with dents or scratches?
We take great care to ensure your products arrive in excellent condition. However, sometimes tins or cans may get minor dents or scratches during transit.
Please note:
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Superficial damage to the packaging (such as dents or scratches) does not affect the safety, quality, or usability of the food inside.
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Because of this, we do not offer refunds, replacements, or compensation for tins or cans that have superficial dents or scratches only.
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If you believe the damage has affected the product inside (for example, if the tin is leaking or the seal is broken), please contact us immediately with clear photos showing the damage. We will then assess the issue and advise you accordingly.
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For your own safety, do not consume any product if you notice signs of spoilage, leakage, or contamination.
We appreciate your understanding that food safety and product quality are our top priorities.
What if the gel packs are not solid?
For chilled products, gel packs may be partially softened after transit. The key point is whether the product arrives cold like fridge temperature. If in doubt, use a food thermometer (or contact support before consuming).
What is Briam?
Briam is a classic Greek vegetable dish made by baking a variety of seasonal vegetables in the oven, usually with olive oil, herbs, and sometimes tomato sauce. It’s quite similar to the French dish ratatouille and is particularly popular in Greece during the summer when fresh vegetables are abundant. Typical ingredients include courgettes (zucchini), aubergines (eggplant), potatoes, onions, and peppers.
To prepare Briam, the vegetables are generally sliced or diced, then combined with olive oil, garlic, and herbs such as oregano and thyme. Some recipes also include tomato sauce or fresh tomatoes. This mixture is placed in a baking dish and roasted until the vegetables are soft and have absorbed the aromatic flavours of the herbs and olive oil.
The dish can be enjoyed either hot or cold and is often served as a vegetarian main course or as a side dish accompanying meat or fish. Briam offers a delicious, nutritious, and straightforward way to experience authentic Greek cooking.
What is Gemista?
Gemista, also spelled “Yemista,” is a traditional Greek dish featuring stuffed vegetables. The word “gemista” translates to “stuffed” in English. The most commonly used vegetables for this dish are tomatoes and peppers, although you can also use aubergines and courgettes.
The vegetables are hollowed out, and the scooped-out flesh is usually reserved and incorporated into the stuffing. The filling often consists of rice mixed with various herbs and spices, and occasionally minced meat is added. Once the hollowed-out vegetables are filled with the rice mixture, they are arranged in a baking tray. To keep them moist during baking, olive oil, water, or tomato sauce may be added. The dish is then baked until the vegetables become tender and the rice is fully cooked.
Gemista can be enjoyed either hot or at room temperature and is often served with a side of feta cheese or Greek yoghurt. It’s a versatile dish that can be easily customised to cater to different dietary preferences.
Given its authentic nature and adaptability, Gemista has always been an excellent addition to the range of Greek culinary experiences we offer through GreekMarket.co.uk. It encapsulates the essence of Greek home cooking and utilises seasonal ingredients.
What is Mandolato?
Mandolato is a traditional Greek confection that originated from the Ionian Islands, particularly from Corfu. It is a type of nougat made from honey, sugar, egg whites, and almonds or other nuts. The texture can vary from chewy to brittle, depending on the specific recipe and cooking time. Mandolato is often flavoured with vanilla or citrus zest to add an extra layer of complexity to its taste.
The basic process of making Mandolato involves whipping egg whites into a frothy meringue and then combining them with a mixture of boiled honey and sugar. Nuts are then added to the mixture, which is poured into a mold lined with edible rice paper or wafer. Once it has cooled and set, it’s cut into bars or squares for serving.
Mandolato is a popular treat during holidays and special occasions in Greece and is often found at local festivals, fairs, and traditional markets. Due to its rich taste and high-energy content, it’s considered a festive treat rather than an everyday snack.
The confection has some similarities to Italian torrone or the French nougat, but its unique blend of ingredients and regional variations make it distinctly Greek. Given its traditional significance and rich, nutty flavour, Mandolato has been an excellent addition to our selection of authentic Greek products at GreekMarket.co.uk. It’s a treat that not only satisfies a sweet tooth but also offers a taste of Greek heritage.
What is mastiha (mastic)?
Mastiha, also known as mastic, is a resin obtained from the mastic tree (Pistacia lentiscus var. chia) primarily found on the Greek island of Chios. The resin is collected by making small incisions in the bark, allowing the sap to drip out and harden into translucent droplets. Once harvested, these droplets are cleaned and can be used in various forms, including as a chewing gum, a spice, or as a flavouring agent.
Mastiha has a unique, slightly piney flavour with a hint of sweetness, and it is used in a wide range of culinary and medicinal applications. In Greek cuisine, mastiha is used to flavour baked goods, liqueurs, candies, and even some savory dishes. It is also a key ingredient in certain traditional Greek spirits like Mastiha, a liqueur that can be served as an aperitif or digestif.
Beyond its culinary uses, mastiha has been prized for its medicinal properties for centuries. It has been shown to have antimicrobial, anti-inflammatory, and antioxidant qualities, and it is used in various forms for digestive issues, skin conditions, and dental health.
Given its unique flavour and various applications, mastiha makes for a fascinating and authentic addition to our selection of Greek products on GreekMarket.co.uk. It embodies the diverse culinary and medicinal traditions of Greece, and offers our customers a taste of something genuinely unique to Greek culture.
What is Moussaka?
Moussaka is a beloved dish in Greek cuisine, and it’s also popular in other countries of the Eastern Mediterranean and the Balkans. It consists of layered aubergine (eggplant), meat sauce, and a creamy béchamel or custard topping. The meat sauce is usually made from minced lamb or beef and is flavoured with various herbs and spices like cinnamon, oregano, and sometimes nutmeg. Some versions of the dish also include layers of thinly sliced potatoes.
To prepare moussaka, the aubergine slices are often fried or baked until tender. The meat sauce is cooked separately, often including onions, garlic, and tomatoes in addition to the minced meat. Once the aubergine and meat sauce are prepared, they’re layered in a deep baking dish. The topmost layer is usually a béchamel sauce, made from butter, flour, and milk, often enriched with eggs or cheese. This assembled dish is then baked until the top layer turns golden and the ingredients meld into a harmonious, richly flavoured casserole.
Moussaka is often enjoyed as a main course and is frequently accompanied by a simple salad. It can be served hot or at room temperature and is even said to taste better the next day, once the flavours have had more time to meld.
Given its status as a staple of Greek cuisine, moussaka has always been an excellent addition to the range of authentic Greek foods and experiences we offer through GreekMarket.co.uk. It’s a dish that encapsulates the hearty and flavourful essence of Greek home cooking.