Greek Market FAQs
Welcome to the Greek Market FAQs page. Here you will find clear answers to common questions about delivery, frozen and chilled items, best-before dates, ordering, payments, account help, and more.
We have created this page to make it easier for you to shop with confidence at GreekMarket.co.uk. Whether you want to understand how frozen products travel, how delivery dates work, or what to do if you need help with an order, this is the best place to start.
Our FAQs are designed to give quick, practical answers about Greek products in the UK, online ordering, and the services we provide. We regularly review and expand this section so it remains a useful source of information for customers shopping for authentic Greek food, drinks, and essentials.
Need more help?
Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form
What if my tin or can arrives with dents or scratches?
We take great care to ensure your products arrive in excellent condition. However, sometimes tins or cans may get minor dents or scratches during transit.
Please note:
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Superficial damage to the packaging (such as dents or scratches) does not affect the safety, quality, or usability of the food inside.
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Because of this, we do not offer refunds, replacements, or compensation for tins or cans that have superficial dents or scratches only.
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If you believe the damage has affected the product inside (for example, if the tin is leaking or the seal is broken), please contact us immediately with clear photos showing the damage. We will then assess the issue and advise you accordingly.
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For your own safety, do not consume any product if you notice signs of spoilage, leakage, or contamination.
We appreciate your understanding that food safety and product quality are our top priorities.
When Greek honey becomes solid
Why your Greek honey get crystallised
Pollen and the natural sugars in honey such as glucose and fructose will bind together and begin to form little crystals, which can start making your honey harder. Non-processed, 100% pure natural honey of top quality will crystallise faster than others. While it might mean less shelf appeal because the honey looks solid, keeping pollen in honey means you’re getting a real product made by bees.
Crystallised honey is still honey! It’s perfectly safe to eat and doesn’t mean that your honey has gone bad. In fact, it’s just the opposite! It means that your honey is pure and natural with its flavour, quality and health benefits 100% preserved. You can still eat and cook with crystallised honey exactly as you normally would. It will melt into your hot drinks and into your baked dishes, just like liquid honey.
How to turn your honey back to liquid
If you prefer not to mess with your favourite sweet treat and want to keep your honey dripping, simply give it a bath. Take a large bowl, fill it with warm water and let your honey sit until the crystals melt away.