Greek Market FAQs
Welcome to the Greek Market FAQs page. Here you will find clear answers to common questions about delivery, frozen and chilled items, best-before dates, ordering, payments, account help, and more.
We have created this page to make it easier for you to shop with confidence at GreekMarket.co.uk. Whether you want to understand how frozen products travel, how delivery dates work, or what to do if you need help with an order, this is the best place to start.
Our FAQs are designed to give quick, practical answers about Greek products in the UK, online ordering, and the services we provide. We regularly review and expand this section so it remains a useful source of information for customers shopping for authentic Greek food, drinks, and essentials.
Can I add something to an existing order?
Afraid not. If you’d like to add/buy new items, you’ll need to place a new order.
Can I add to an order once it has been placed?
At Greek Market, we have a streamlined process and automated stock reservation system which reserves products as soon as you place your order. Because of this, once an order has been placed, we’re unfortunately unable to add extra items.
However, if you need to purchase additional products, here’s what you can do:
- Place an Additional Order
Visit our website and place a separate order for any additional products you need. - Contact Us to Combine
After placing your new order, please use our Customer Services contact form to provide both of your order numbers. If there are at least one (1) full working day before the dispatch of your original order, we’ll do our best to combine them into a single consignment. - Delivery Fees
If we’re able to combine your orders, we’ll happily refund any delivery fee that you may have paid on your second order.
Can I order alcohol together with my food shopping?
Yes. Everything comes in the same order. If your basket includes alcohol, the whole parcel is sent with the age-checked service, so someone aged 18 or over needs to be there to receive it.
Can I remove something from an existing order?
No, you cannot remove items. We recommend you place a new order.
Can I visit Greek Market to shop in person?
Greek Market is an online Greek supermarket. Our Darwen premises are a distribution centre and are not open for browsing or shopping from the shelves.
Browse our range and place your order online at GreekMarket.co.uk. For home delivery information, including available options and charges, please see our Delivery Options page and the options shown at checkout.
Do you offer Click & Collect?
Click & Collect is not available for retail orders. Greek Market is an online Greek supermarket offering home delivery.
Please shop online and choose from the delivery options shown at checkout. For delivery areas, options and charges, see our Delivery Options page.
Our Darwen premises are a distribution centre and are not open for browsing or shopping from the shelves.
Do you price match?
Yes, we do. We’re constantly checking pricing against listed prices of our Greek products at other online shops in the UK.
In case we have missed something you can always hit the prominent “Found this product at a lower price?” button on the respective product page and let us know. We’ll match it or offer you an even lower price than our competitors.
How do I apply my promo / gift / coupon code?
Applying a promo / discount / coupon / gift code at GreekMarket.co.uk is a straightforward process. Follow these simple steps to enjoy the benefits of your promotional discount:
- Select Your Products: Browse through our wide range of Greek products and add your desired items to your shopping basket.
- View Your Basket: Once you’ve selected everything you need, click on the shopping basket icon at the top right corner of the page to view your selected items.
- Enter Promo Code: On the shopping basket page, you will find a section or a box labelled ‘Coupon Code’. This is usually located just before the checkout process begins. (see print screen)
Greek Market – basket – printscreen – Apply Promo Code - Apply the Code: Enter your promo code in the provided box. Make sure to type it exactly as it appears.
- Activate the Code: After entering your promo code, click on the ‘Apply’ button next to the box. This action will apply the discount associated with the code to your total order amount.
- Check the Discount: Ensure that the promo code’s discount has been applied to your order total. The final price after the discount should be clearly displayed.
- Proceed to Checkout: Once the discount is applied, you can proceed to checkout to complete your purchase. If you don’t apply the code on the previous step (shopping basket/cart page) you can still apply it on the shipping/checkout page. (see print-screen below)
Greek Market – checkout – printscreen – Apply Promo Code
Important Tips:
- Validity: Before using a promo code, check its validity period to ensure it’s still active.
- Terms and Conditions: Read the terms and conditions associated with the promo code, as there may be specific requirements or exclusions.
- One-time Use: Most promo codes are for one-time use only, so make sure you’re ready to make the purchase when you apply it.
- Account-specific promo codes (login required) Some promo / discount codes are issued only to specific customers (for example, as a goodwill gesture, product review reqard, loyalty reward, birthday offer, or Greek Market Prime promotion). These codes are linked to the email address on your Greek Market account.
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To use this type of code, you must be logged in to your account before you apply it.
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Make sure you are using the same email address that received the promo code. If you try to use the code as a guest, or while logged in with a different email, the system will show the code as invalid or not applicable.
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If you don’t yet have an account, please create one using the same email address to which the promo code was sent, then log in and apply the code again.
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Should you encounter any issues or have questions about applying a promo code, feel free to contact our customer service for assistance. We’re here to ensure your shopping experience is both enjoyable and seamless.
How does the Buy 1 Get 1 Free offer work?
1. How does the Buy 1 Get 1 Free offer work?
When you purchase one eligible item, you can receive a second one of the same item for free. To take advantage of this offer, you must add both items to your shopping basket.
2. Why didn’t I receive my free item?
If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.
3. What if I forgot to add the second item?
Unfortunately, we cannot add the free item to your order after it has been placed. Please make sure you’ve added both items to your basket before completing your purchase.
4. Do I need a promo code for this offer?
No, you don’t need a promo code. Simply add two of the same items to your basket, and the discount will apply automatically.
5. Can I mix and match products?
No, the Buy 1 Get 1 Free offer only applies to the same product. You must add two of the same item to your basket to receive the discount.
6. Can I combine this offer with other promotions?
No, the Buy 1 Get 1 Free offer cannot be combined with other discounts or promotions unless specifically stated.
7. What happens if the item goes out of stock after I’ve placed my order?
In the rare case that the item goes out of stock, we will notify you and work with you to find an alternative or provide a refund.
I don’t want to place an order for Greek products over the Internet, what do I do?
We’re an online company, so all orders must be placed through our website or apps.
I’ve received only part of my order
Occasionally, due to volumetric/weight restrictions, an order consisting of two or more parcels might be delivered in parts separately, at different times on the same day, by different vans/drivers.
This applies only to multiparcel orders. A multiparcel order usually includes a dry-goods parcel and another parcel with your fridge items.
Please check your parcel tracking information for the latest delivery status updates. If you don’t have your individual parcel tracking numbers, please contact us.
I’d like to order Greek Products. Do I have to register?
If you would like to place orders online from GreekMarket.co.uk first you need to register by signing up (create an account). For this you will need a valid email address. When filling in your details, you must also select a password, which gives you access to your GreekMarket.co.uk account. By having a GreekMarket.co.uk account you can manage your current and future orders, your credit, your subscriptions, your wishlists, your communication preferences and more.