Greek Market FAQs
Welcome to the Greek Market FAQs page. Here you will find clear answers to common questions about delivery, frozen and chilled items, best-before dates, ordering, payments, account help, and more.
We have created this page to make it easier for you to shop with confidence at GreekMarket.co.uk. Whether you want to understand how frozen products travel, how delivery dates work, or what to do if you need help with an order, this is the best place to start.
Our FAQs are designed to give quick, practical answers about Greek products in the UK, online ordering, and the services we provide. We regularly review and expand this section so it remains a useful source of information for customers shopping for authentic Greek food, drinks, and essentials.
Gyros arrived soft to the touch, is it normal?
Yes. Thin, pre-cooked sliced meat can feel soft while still being properly chilled. Texture alone is not a reliable indicator of temperature or food safety.
How do we recommend heating Gyros?
Because it’s pre-cooked, it only needs warming through:
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Frying pan: medium-high heat, a small amount of oil (optional), stir/turn until piping hot
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Oven / air fryer: spread out in a single layer and heat until piping hot
Cooking appliances vary, so follow any pack instructions if included.
How is chilled gyros packed for delivery?
Chilled items are dispatched in insulated packaging with gel packs to help maintain a safe transit temperature. As with all chilled/frozen deliveries, external factors in the carrier network (weather, depot delays, misroutes) can affect transit conditions.
Is Gyros sold frozen or chilled?
Pre-grilled Gyros (chicken or pork) is sold as CHILLED. It is pre-grilled / pre-cooked and thinly sliced, so it is designed to arrive refrigerated and ready to heat through and serve.
What if the gel packs are not solid?
For chilled products, gel packs may be partially softened after transit. The key point is whether the product arrives cold like fridge temperature. If in doubt, use a food thermometer (or contact support before consuming).
What should be done as soon as the Gyros parcel arrives?
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Bring the parcel indoors immediately
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Unpack straight away
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Place the gyros into the fridge or freezer immediately
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To eat, heat the product until piping hot within 5 days or place in the freezer for later consumption (usually 12 months approx.)
Why is Gyros sold as chilled rather than frozen?
Because Gyros is already cooked and sliced into thin flakes, it often feels “soft” to the touch even when it has been kept at a safe temperature. Selling it as chilled sets the correct expectation: it should arrive cold (refrigerated), not rock-solid frozen.