Greek Market FAQs

GreekMarket.co.uk has partnered with Klarna UK to bring you flexible payment options at the checkout on orders over £100.

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA.

18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

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• 24 hours before your Greek frozen products  are scheduled for delivery, we’ll pack and dispatch them separately from the rest of your order in special packaging material that ensures protection from heat for up to 48 hours.
• Delivery days for orders containing Greek frozen products are Tuesday, Wednesday and Thursday. Upon confirmation your order can also be delivered on a Friday.
• We do not deliver Greek frozen products on a weekend or Monday.

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Yes. Thin, pre-cooked sliced meat can feel soft while still being properly chilled. Texture alone is not a reliable indicator of temperature or food safety.

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You can end your Greek Market Prime membership from within your account.

1. Login to your Account.
2. In the Dashboard find the section My Subscriptions/Memberships
3. Locate the subscription/membership you want to cancel and click on the “Cancel” button.
4. A confirmation window will pop-up to confirm cancellation.

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Retail orders are available for delivery only. Click & Collect is not available for retail customers.

Please choose from the delivery options shown at checkout. Our Darwen premises are a distribution centre and are not open for browsing or shopping from the shelves.

For help with an existing order, please use our customer support form and include your order number.

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We accept payments online via a secure SSL connection (a green lock appears on the top-left corner of your browser). Payments are processed by Stripe. You can make a payment using your debit or credit card. We do not keep any your card details.

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We do not accept money transfers at the moment.

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n order to track and trace you parcel you need to have your tracking number. This will be displayed in your “My Orders” section of your Greek Market account dashboard.
– The Royal Mail tracking number is in the form: AA123456789AA. Click here to track online with Royal Mail.
– The DHL tracking number is in the form: 1234567890. Click here to track online with DHL.
– The TNT tracking number is in the form: 1234567890. Click here to track online with TNT.
– The DPD tracking number is in the form: 1234567890. Click here to track online with DPD.

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Applying a promo / discount / coupon / gift code at GreekMarket.co.uk is a straightforward process. Follow these simple steps to enjoy the benefits of your promotional discount:

1. Select Your Products: Browse through our wide range of Greek products and add your desired items to your shopping basket.
2. View Your Basket: Once you’ve selected everything you need, click on the shopping basket icon at the top right corner of the page to view your selected items.
3. Enter Promo Code: On the shopping basket page, you will find a section or a box labelled ‘Coupon Code’. This is usually located just before the checkout process begins. (see print screen)

   

4. Apply the Code: Enter your promo code in the provided box. Make sure to type it exactly as it appears.
5. Activate the Code: After entering your promo code, click on the ‘Apply’ button next to the box. This action will apply the discount associated with the code to your total order amount.
6. Check the Discount: Ensure that the promo code’s discount has been applied to your order total. The final price after the discount should be clearly displayed.
7. Proceed to Checkout: Once the discount is applied, you can proceed to checkout to complete your purchase. If you don’t apply the code on the previous step (shopping basket/cart page) you can still apply it on the shipping/checkout page. (see print-screen below)

   

Important Tips:

• Validity: Before using a promo code, check its validity period to ensure it’s still active.
• Terms and Conditions: Read the terms and conditions associated with the promo code, as there may be specific requirements or exclusions.
• One-time Use: Most promo codes are for one-time use only, so make sure you’re ready to make the purchase when you apply it.
• Account-specific promo codes (login required) Some promo / discount codes are issued only to specific customers (for example, as a goodwill gesture, product review reqard, loyalty reward, birthday offer, or Greek Market Prime promotion). These codes are linked to the email address on your Greek Market account.

  • To use this type of code, you must be logged in to your account before you apply it.

  • Make sure you are using the same email address that received the promo code. If you try to use the code as a guest, or while logged in with a different email, the system will show the code as invalid or not applicable.

  • If you don’t yet have an account, please create one using the same email address to which the promo code was sent, then log in and apply the code again.

Should you encounter any issues or have questions about applying a promo code, feel free to contact our customer service for assistance. We’re here to ensure your shopping experience is both enjoyable and seamless.

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Greek Market Gel Ice Packs are used to keep your frozen products at the required temperature for 24-48 hours in our special containers. Our gel ice packs are filled with a non-toxic solution. You can re-use them for a picnic or in a lunch box if you like. Once you’re finished, melt the ice packs, cut open the bags and pour the non-toxic solution down the drain using hot water to dissolve the gel. Don’t forget to recycle the plastic casing!

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