Greek Market FAQs
Welcome to the Greek Market FAQs page. Here you will find clear answers to common questions about delivery, frozen and chilled items, best-before dates, ordering, payments, account help, and more.
We have created this page to make it easier for you to shop with confidence at GreekMarket.co.uk. Whether you want to understand how frozen products travel, how delivery dates work, or what to do if you need help with an order, this is the best place to start.
Our FAQs are designed to give quick, practical answers about Greek products in the UK, online ordering, and the services we provide. We regularly review and expand this section so it remains a useful source of information for customers shopping for authentic Greek food, drinks, and essentials.
How do I find Greek products?
There are a number of ways you can search for Greek products on Greek Market:
- By category. All the products we stock are grouped into categories. If you choose ‘All Departments’ at the header (top-left) of the page, several new tabs will appear below it, each one representing a different group of products. If you hover over each new tab, you’ll be able to see products grouped under that category.
- Product search. You’ll find a search box at the header of the page (it’s the one with the little orange magnifying glass symbol). So, if you’re looking for a particular product, simply type the name of the item into the product search box and click on the orange ‘Search’ button. You can search for a category of products too.
- Search as you type. Our highly sophisticated internal search engine also offers you with instant results as you type in the search field, found in the header of the page.
- Daily Deals. You can also search for Greek products and groceries that are on offer using the ‘Daily Deals‘ tab at the top of the page.
- Greek Brands. Find your favourite Greek products by searching by browsing the ‘Greek Brands‘ tab.
How Do I Manage My Account
In order to manage your account, ie edit your delivery address, manage your orders and memberships and more, please log into your account.
How do we recommend heating Gyros?
Because it’s pre-cooked, it only needs warming through:
-
Frying pan: medium-high heat, a small amount of oil (optional), stir/turn until piping hot
-
Oven / air fryer: spread out in a single layer and heat until piping hot
Cooking appliances vary, so follow any pack instructions if included.
How do you deliver frozen products?
We dispatch frozen products using trusted courier services, ensuring delivery within 24 hours for UK customers. Our specialised packaging guarantees that frozen items maintain their temperature for at least 48 hours post-dispatch.
Upon arrival, you might notice a slight rise in temperature. This brief temperature increase is similar to the duration it takes to transport frozen goods from a supermarket to your home freezer (typically 1 to 2 hours). It’s essential to check the condition of the gel packs included in your package. If they remain mostly solid upon delivery, it indicates that the frozen items are still well below 0°C, ensuring safe consumption. Such items can either be consumed directly, stored in the fridge for a few days, or keep them in freezer.
Bear in mind that products have varying densities; hence, some might feel softer than others when unpacked. Rely on the gel packs’ state as a true indicator of temperature – if they’re mostly hard, the items remain safely frozen.
How does the Buy 1 Get 1 Free offer work?
1. How does the Buy 1 Get 1 Free offer work?
When you purchase one eligible item, you can receive a second one of the same item for free. To take advantage of this offer, you must add both items to your shopping basket.
2. Why didn’t I receive my free item?
If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.
3. What if I forgot to add the second item?
Unfortunately, we cannot add the free item to your order after it has been placed. Please make sure you’ve added both items to your basket before completing your purchase.
4. Do I need a promo code for this offer?
No, you don’t need a promo code. Simply add two of the same items to your basket, and the discount will apply automatically.
5. Can I mix and match products?
No, the Buy 1 Get 1 Free offer only applies to the same product. You must add two of the same item to your basket to receive the discount.
6. Can I combine this offer with other promotions?
No, the Buy 1 Get 1 Free offer cannot be combined with other discounts or promotions unless specifically stated.
7. What happens if the item goes out of stock after I’ve placed my order?
In the rare case that the item goes out of stock, we will notify you and work with you to find an alternative or provide a refund.
How is chilled gyros packed for delivery?
Chilled items are dispatched in insulated packaging with gel packs to help maintain a safe transit temperature. As with all chilled/frozen deliveries, external factors in the carrier network (weather, depot delays, misroutes) can affect transit conditions.
How long does it take to deliver?
At Greek Market you can select the delivery day that suits your lifestyle. Also, delivery times depend on your location, products ordered and delivery speed selected.
To check what stage your order is in please log into your account or refer to your latest email message from Greek Market (Don’t forget to check the spam folder!).
Please click here for detailed Delivery options, rates & times.
Standard delivery days do not include weekends. Regrettably, we don’t do weekend deliveries as a standard service.
Saturday delivery is available as a separate chargable service. (Prime members get Saturday delivery for free!)
How long does it take to receive my pre-order item?
Pre-order items have their own Availability Date, which is shown on the product page.
As soon as the item arrives at our warehouse, we check its quality, we pack it carefully and dispatch it to you straight away.
Please note that availability/delivery dates are calculated approximately and depend on external factors we cannot control.
I don’t remember my password, what do I do?
If you have successfully registered with GreekMarket.co.uk and you can’t remember your password, please follow the password recovery process. You’ll need your email address for this.
I don’t want to place an order for Greek products over the Internet, what do I do?
We’re an online company, so all orders must be placed through our website or apps.
I have a bag of shopping I didn’t order
Please let us know and we’ll track down who it belongs to. We won’t be able to collect it from you at the moment but, thanks to your honesty, we’ll be able to help the customer who’s missing it.
I’ve received only part of my order
Occasionally, due to volumetric/weight restrictions, an order consisting of two or more parcels might be delivered in parts separately, at different times on the same day, by different vans/drivers.
This applies only to multiparcel orders. A multiparcel order usually includes a dry-goods parcel and another parcel with your fridge items.
Please check your parcel tracking information for the latest delivery status updates. If you don’t have your individual parcel tracking numbers, please contact us.