Greek Market FAQs
Welcome to the Greek Market FAQs page. Here you will find clear answers to common questions about delivery, frozen and chilled items, best-before dates, ordering, payments, account help, and more.
We have created this page to make it easier for you to shop with confidence at GreekMarket.co.uk. Whether you want to understand how frozen products travel, how delivery dates work, or what to do if you need help with an order, this is the best place to start.
Our FAQs are designed to give quick, practical answers about Greek products in the UK, online ordering, and the services we provide. We regularly review and expand this section so it remains a useful source of information for customers shopping for authentic Greek food, drinks, and essentials.
Can I request a product?
Of course you can. Just fill in this form and it’ll be sent to our Buying team to review. If enough people express an interest, we may start stocking it.
Delivery Service Disruptions
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services.
For DPD service disruption information, please click here.
For UPS service disruption information, please click here.
For DHL service disruption information, please click here.
For Royal Mail service disruption information, please click here.
For Parcel Force service disruption information, please click here.
Do you deliver Greek products to my country?
At the moment GreekMarket.co.uk delivers the full range of Greek products within Britain (England, Wales, Scotland).
Do you offer Click & Collect?
Yes & No.
Yes, we do offer a Click & Collect service locally.
Ideal for customers within a 35m radius approximately from BB3 2EB (North-West, Greater Manchester, Lancashire, Liverpool, West Yorkhire, Leeds, Sheffield etc).
Weekday Collection (Mon–Fri)
9:30am – 2:00pm
Slots from £0 to £3.50 Weekend Collection (Sat–Sun)
8:00am – 9:00am Flat fee: £3.50
Greek Market Distribution Centre – Darwen BB3 2EBFree parking | Easy access | No waiting
Shop online Choose My Collection Pick your preferred day and timeNo, we do not offer a universal Click & Collect service, covering the whole country.
We are working with our partners in order to introduce this service in the future in cooperation with specific bricks and mortar shops. We’ll let you know when we start adding Click & Collect locations.
Do you price match?
Yes, we do. We’re constantly checking pricing against listed prices of our Greek products at other online shops in the UK.
In case we have missed something you can always hit the prominent “Found this product at a lower price?” button on the respective product page and let us know. We’ll match it or offer you an even lower price than our competitors.
Do you take back old electricals?
We don’t, but you can recycle your electrical and electronic devices for free at your local recycling centre. To find your nearest centre, visit the website of your local authority.
Flexible Payment Options (Klarna)
GreekMarket.co.uk has partnered with Klarna UK to bring you flexible payment options at the checkout on orders over £100.
Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA.
18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions
Frozen items delivery
- 24 hours before your Greek frozen products are scheduled for delivery, we’ll pack and dispatch them separately from the rest of your order in special packaging material that ensures protection from heat for up to 48 hours.
- Delivery days for orders containing Greek frozen products are Tuesday, Wednesday and Thursday. Upon confirmation your order can also be delivered on a Friday.
- We do not deliver Greek frozen products on a weekend or Monday.
Gyros arrived soft to the touch, is it normal?
Yes. Thin, pre-cooked sliced meat can feel soft while still being properly chilled. Texture alone is not a reliable indicator of temperature or food safety.
How can I cancel Prime?
You can end your Greek Market Prime membership from within your account.
- Login to your Account.
- In the Dashboard find the section My Subscriptions/Memberships
- Locate the subscription/membership you want to cancel and click on the “Cancel” button.
- A confirmation window will pop-up to confirm cancellation.
How can I collect my Greek Market order?
Collection Process:
When your order is ready for collection, you will receive an email notification from us. Please respond to this email to confirm the day and time you prefer to collect your order.
We ask that you do not attempt to collect your order without first receiving this confirmation email and informing us of your intended collection time. This ensures your order is ready and waiting for you upon arrival, making the collection process smooth and convenient for both parties.
How can I collect my Greek Market order?
You or a family member, friend, or volunteer over the age of 18 can pick up your GreekMarket.co.uk order. The person collecting the order must have the order number and a form of ID with them (either a debit or credit card, passport, driving license, or utility bill). Once you arrive, please park your car close to the reception or warehouse entrance, and a member of staff will bring your order to your car.
Thank you for choosing GreekMarket.co.uk for your authentic Greek products!
How can I get FREE Delivery?
Prime members enjoy free delivery on all orders. Standard members get free delivery on orders over £59 in the UK (except Northern Ireland, non-mainland). If free delivery does not appear as an option in your cart, that means that you have not reached the £59 threshold yet. Free delivery will be enabled automatically by increasing the quantities of existing products in your cart or adding more products. When you’re ready simply select the delivery method that matches your needs.