Orders consisting of dry grocery items only

In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point or request re-delivery (Mon-Fri, usually 9am-5pm).
Parcels are usually held for 5 days before they’re returned to us. Returned orders will be refunded accordingly minus any delivery, packaging and restocking costs.

Orders including fresh / frozen / chilled items 

In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point/neighbour/safeplace on the same day or the following day(s).

Regrettably if you are unable to collect your order for more than 48 hours we cannot guarantee the quality of

• fresh produce items (because we don’t know how they have been handled or stored once they have left our store)
• any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations)

Affected items (fresh / frozen / chilled) are not eligible for refunds and/or replacements.

We strongly advise customers not to alter the delivery address and delivery date after an order is dispatched, even if options are provided by the carrier.
Please see our Terms & Conditions.

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Note: Products from 3rd party sellers are SOLD and DISPATCHED SEPARATELY

• Items may become unavailable after you checkout. We’ll proceed with delivering your order so that you receive the rest of your items on time.
• Where possible, we’ll try to send a similar product in its place. For example if you order one 4L bottle of  Greek Product A we might substitute it with four 1L bottles of Greek Product A.
• If your credit card was charged for an item that you didn’t receive and the order details show that the item was dispatched, contact us for a refund.
  Please double check first in case the item you have not received is sold and dispatched separately by a 3rd party seller (independent sellers/producers using the Greek Market platform to provide you with their products). If this is the case you need to contact the seller directly.

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Greek Market provides you with the maximum convenience and lets you select the delivery day that suits your lifestyle.

At checkout, select one of the delivery methods (Saturday, Next Business Day (Mon-Fri) or Weekday (Mon-Fri) delivery.

Alternatively, you may select My Collection if you prefer collecting your order from our warehouse in Greater Manchester.

Prime members are eligible for My Prime Delivery (Free Next Day, Free Saturday or any other day Mon-Fri delivery).

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Understanding Product State and Temperature:

• Solid Gel Packs: The presence of solid gel packs is a good sign. It indicates that the internal temperature of the packaging has likely been maintained well below the freezing point throughout transit. This helps in keeping the products at a safe temperature.
• Soft to the Touch: Products feeling soft to the touch does not necessarily mean they have fully defrosted. Meat and other frozen foods can begin to soften before they actually enter the “danger zone” (8°C to 63°C according to the UK’s Food Standards Agency or 4°C to 60°C according to USDA), where bacterial growth becomes a concern. Softening can occur at temperatures that are still safe, such as just below freezing.

Safety and Refreezing:

• Refreezing Guidelines: If the gel packs are mostly solid and the product has remained chilled (even if soft), it is generally safe to refreeze the product without cooking it first. The solid state of the gel packs suggests the product was kept out of the danger zone.
• Quality Consideration: Although safe, refreezing may affect the texture and quality of the product due to ice crystals that may have formed and then partially melted. This is more noticeable in delicate items like fish or finely sliced meats.

Best Practices for Handling Deliveries:

1. Immediate Inspection: Upon delivery, immediately check the state of the gel packs.
2. Feel the Package: If the product feels cold to the touch, similar to how it would feel in your refrigerator, it is likely that it has been kept at a safe temperature.
3. Refreezing: If the product is soft but cold, and the gel packs are solid, it is safe to refreeze.

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GreekMarket.co.uk warehouses carry a wide range of Greek products, thousands of product codes and variations, so to get everything to your door requires a bit of time and very disciplined logistical processes. Although we stock more and more Greek products locally reducing lead times, we still have to rely on 3rd party logistics and carriers for a professional and day-definite delivery.

UK customers may select our Next Business Day Delivery Service during checkout for a faster delivery. Alternatively our UK Prime membership gets you FREE Next Day (Mon-Fri) or Saturday Delivery.

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Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form

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Expected delivery time frames apply to in-stock products only. Out of stock products, pre-orders and products with extended delivery times will vary dependent on individual availability. All delivery options are not available for all products.

We recommend not mixing in-stock and pre-order items in the the same order.
Orders that include both in-stock and pre-order products will be dispatched as one consignment when all products become available. This does not affect Prime members.

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If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check what delivery option and what delivery date you selected at the time of ordering. You can also log into your account and check whether we’ve dispatched it to you.

The final stage of delivery is when we issue a tracking number for your order and it’s status changes to: “Dispatched” or “Complete”. You can find your tracking number when you login to you account. All successful orders are automatically notified to you by email. Don’t forget to check the spam folder!

Note: If you have selected “My Collection” at the time of ordering, your order is awaiting collection from our warehouse, so there is no pending delivery.

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If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.

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During festive periods carrier services are stretched to the limit and our Standard delivery service times do not apply.

Our Next Business Day service, however, can provide you with a priority service.

For more information, please check our Delivery Options & Rates

Prime members orders are not affected.

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