Britain’s Greek Supermarket

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Greek Market FAQs

Welcome to the Frequently Asked Questions (FAQs) page of GreekMarket.co.uk, your premier online destination for authentic Greek products and delicacies in the United Kingdom.

In our dedication to serve you better and enhance your shopping experience, we have compiled a comprehensive list of FAQs.

This page is designed to provide quick and easy answers to your queries about our products, ordering process, shipping details, and more. With a focus on traditional Greek foods, cultural items, and unique Mediterranean specialties, our goal is to bring a taste of Greece right to your doorstep.

By addressing your common questions, we aim to enrich your understanding and appreciation of Greek culinary delights, thereby strengthening our presence in the UK market and ensuring our website is a go-to resource for all things Greek.

How can I collect my Greek Market order?

Collection Process:
When your order is ready for collection, you will receive an email notification from us. Please respond to this email to confirm the day and time you prefer to collect your order.

We ask that you do not attempt to collect your order without first receiving this confirmation email and informing us of your intended collection time. This ensures your order is ready and waiting for you upon arrival, making the collection process smooth and convenient for both parties.

How can I collect my Greek Market order?
You or a family member, friend, or volunteer over the age of 18 can pick up your GreekMarket.co.uk order. The person collecting the order must have the order number and a form of ID with them (either a debit or credit card, passport, driving license, or utility bill). Once you arrive, please park your car close to the reception or warehouse entrance, and a member of staff will bring your order to your car.

Thank you for choosing GreekMarket.co.uk for your authentic Greek products!

When Greek honey becomes solid

Why your Greek honey get crystallised

Pollen and the natural sugars in honey such as glucose and fructose will bind together and begin to form little crystals, which can start making your honey harder. Non-processed, 100% pure natural honey of top quality will crystallise faster than others. While it might mean less shelf appeal because the honey looks solid, keeping pollen in honey means you’re getting a real product made by bees.

Crystallised honey is still honey! It’s perfectly safe to eat and doesn’t mean that your honey has gone bad. In fact, it’s just the opposite! It means that your honey is pure and natural with its flavour, quality and health benefits 100% preserved. You can still eat and cook with crystallised honey exactly as you normally would. It will melt into your hot drinks and into your baked dishes, just like liquid honey.

How to turn your honey back to liquid

If you prefer not to mess with your favourite sweet treat and want to keep your honey dripping, simply give it a bath. Take a large bowl, fill it with warm water and let your honey sit until the crystals melt away.

UK plugs on EU electrical appliances

All our EU electrical appliances come with a FREE compliant adapter, so they can be used in the UK safely.
Since this adapter is not fixed to the appliance, you can also use it for other EU electrical appliances.

When Greek olive oil becomes cloudy

Olive oil starts to get naturally solidified when exposed to cold temperatures, usually between 1-4° Celsius.

The solidification of olive oil is a slow and gradual process and starts by it looking cloudy or crystalised. As the olive oil gets even colder, it turns into the same consistency as butter. When completely frozen, it becomes a very hard butter.

Again, this process doesn’t affect the quality — it will be the same Extra Virgin Olive Oil when you bring it back down to room temperature and it becomes liquid again. Some even suggest keeping it at this extra cool temperature to extend the shelf life.

Thawing Olive Oil At Home

•You can put the container into a “warm room”.
Move it to a warmer spot in your house before you use it. Make sure to give it enough time to turn back into a liquid — the larger the packaging, the more time it will need. This process can take anywhere from 1 day to 1 week, so make sure to plan ahead.

•If you are looking to bring your retail bottle of olive oil back to a liquid state, this process is quite simple. Just fill a sink with warm water, and place your olive oil bottle in it. Your olive oil will slowing come back to a full liquid form so that you can use it just like normal — just give it 10 or 20 minutes in the warm water.

•You may find that there are small particles that are floating in the oil after defrosting — these are small, natural molecules of the olive that tend to separate and settle when the olive oil solidifies. Don’t worry, your oil is still good and you can use it like normal.

Can I get a refund on my Prime membership?

It depends on whether you have already used it or not. In particular:

  • No, you are not eligible for a refund if you have already used your Prime membership by placing an order and taken advantage of the membership benefits.
  • Yes, you are eligible for a refund if you have never used your Prime membership and never taken any advantages of your membership benefits.
Can I remove something from an existing order?

No, you cannot remove items. We recommend you place a new order.

Will I receive my order by Christmas/Easter?

During festive periods carrier services are stretched to the limit and our Standard delivery service times do not apply.

Our Next Business Day service, however, can provide you with a priority service.

For more information, please check our Delivery Options & Rates

Prime members orders are not affected.

What is Pastitsio?

Pastitsio is a classic Greek dish that is often described as a Greek version of lasagne. It consists of layered pasta, typically long tubular pasta like bucatini or penne, a meat sauce usually made from minced beef or lamb, and a creamy béchamel sauce. The dish is seasoned with various herbs and spices, including cinnamon and nutmeg, which add a distinctively Greek flavour.

To prepare pastitsio, the pasta is first boiled until it’s al dente and often mixed with a bit of cheese and egg to help the layers stick together. The meat sauce, similar to a Bolognese, is prepared by cooking minced meat with onions, garlic, and tomatoes, and it’s usually seasoned with cinnamon, salt, and pepper. The béchamel sauce is made from butter, flour, and milk, and is seasoned with nutmeg.

Once all the components are ready, the dish is assembled in a deep baking dish. A layer of pasta is placed at the bottom, followed by the meat sauce, another layer of pasta, and finally, the béchamel sauce on top. The dish is then baked in the oven until the top layer becomes golden and slightly crispy.

Pastitsio is a hearty dish that’s often served at family gatherings, celebrations, and festive occasions in Greece. It’s beloved for its rich, comforting layers and the blend of flavours that make it uniquely Greek.

Given its popularity and representation of Greek culinary traditions, pastitsio has been included in our offerings at GreekMarket.co.uk, serving as a hearty meal that encapsulates the warmth and richness of Greek cuisine.

What is Tahini?

Tahini is a paste made from ground sesame seeds, and it’s a staple ingredient in various cuisines, particularly in Middle Eastern, Mediterranean, and North African cooking. While not exclusively Greek, tahini is also commonly used in Greek cuisine, often appearing in sauces, spreads, and desserts. The paste has a creamy texture and a nutty, slightly bitter taste.

To make tahini, sesame seeds are usually hulled, toasted, and then ground into a paste. The end product can vary in consistency from quite thick to somewhat runny, depending on the grinding process and the addition of any oils. Pure tahini consists solely of sesame seeds, but some commercial varieties may contain added oil or salt.

In Greek cuisine, tahini is often mixed with honey or sugar to create a sweet spread, and it can be used as a filling for various pastries. It is also used in savory dishes and sauces, often combined with lemon juice, garlic, and herbs. For example, it may be used in dips or as a dressing for grilled vegetables and salads.

Tahini is rich in nutrients, including healthy fats, protein, and various vitamins and minerals. It’s also a good source of antioxidants and has been associated with various health benefits, such as improving heart health and reducing inflammation.

Given its versatility and nutritional benefits, tahini has always been a wonderful addition to the GreekMarket.co.uk selection of Greek and Mediterranean products.

What is Pasteli?

Pasteli is a traditional Greek confection made primarily from sesame seeds and honey, although variations may include additional ingredients like nuts or dried fruit. This sweet treat has a chewy or crunchy texture, depending on how long it’s cooked and how much honey is used. Pasteli often comes in the form of bars or small squares and is sometimes sprinkled with a bit of sea salt to enhance its flavors.

The basic process of making Pasteli involves toasting sesame seeds and then mixing them with warm honey to form a sticky mixture. This mixture is then spread flat onto a surface, allowed to cool, and cut into pieces. The result is a simple yet delicious and nutritious snack that is rich in antioxidants, minerals, and healthy fats.

Pasteli is often enjoyed on its own, but it can also be used as a topping for yogurt or incorporated into various desserts. Because of its long shelf life, it makes a convenient snack for on-the-go or as a quick energy booster. It is a popular item at Greek festivals and is often given as a treat during holidays and special occasions.

GreekMarket.co.uk being a cultural hub for everything Greek, has added Pasteli to its product lineup since day one. It encapsulates the simplicity and richness of Greek culinary tradition and offers a genuinely Greek experience to our customers.

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