Welcome to the Frequently Asked Questions (FAQs) page of GreekMarket.co.uk, your premier online destination for authentic Greek products and delicacies in the United Kingdom.
In our dedication to serve you better and enhance your shopping experience, we have compiled a comprehensive list of FAQs.
This page is designed to provide quick and easy answers to your queries about our products, ordering process, shipping details, and more. With a focus on traditional Greek foods, cultural items, and unique Mediterranean specialties, our goal is to bring a taste of Greece right to your doorstep.
By addressing your common questions, we aim to enrich your understanding and appreciation of Greek culinary delights, thereby strengthening our presence in the UK market and ensuring our website is a go-to resource for all things Greek.
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Sometimes, GreekMarket.co.uk may offer fixed amount discounts on your order total, such as £5 off on a £50 purchase.
Our system, by design, distributes this discount proportionally across all products in your basket. Therefore, every item’s price on your receipt will be slightly reduced, sharing the total discount.
For instance: On an order of two products priced at £25 each, with a total discount of £5, each product’s receipt price becomes £22.50, not £25.
If, due to unforeseen circumstances, one of these products becomes unavailable, your refund will be based on the discounted receipt price, which in this example would be £22.50 and not the original price of £25.
We acknowledge that this proportional discount application might create confusion. However, this ensures that the discount benefits are equally spread across all products you’ve chosen. It also ensures a fair refund based on the actual amount you paid.
As always, if there are concerns or uncertainties regarding your refund, our dedicated customer service team stands ready to assist and clarify any issues.
It depends on whether you have already used it or not. In particular:
- No, you are not eligible for a refund if you have already used your Prime membership by placing an order and taken advantage of the membership benefits.
- Yes, you are eligible for a refund if you have never used your Prime membership and never taken any advantages of your membership benefits.
No, you cannot remove items. We recommend you place a new order.
Greek Market offers customers 100% money back guarantee on eligible items. Although refunds are authorised and processed immediately by Greek Market, depending on banking timeframes, it may take 7-10 business days for your refund to display on your payment card statement.
In addition to claims for faulty or defective products, we will happily provide a refund using your original payment method or exchange dry grocery items where you have changed your mind, provided you return the product to us unopened, in its original packaging within 24 hours of receipt.
Delivery & Packaging charges cannot be refunded.
We cannot refund or exchange for a change of mind on:
- fresh produce items (because we don’t know how they have been handled or stored once they have left our store)
- any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations)
Orders consisting of dry grocery items only
In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point or request re-delivery (Mon-Fri, usually 9am-5pm).
Parcels are usually held for 5 days before they’re returned to us. Returned orders will be refunded accordingly minus any delivery, packaging and restocking costs.
Orders including fresh / frozen / chilled items
In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point/neighbour/safeplace on the same day or the following day(s).
Regrettably if you are unable to collect your order for more than 48 hours we cannot guarantee the quality of
- fresh produce items (because we don’t know how they have been handled or stored once they have left our store)
- any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations)
Affected items (fresh / frozen / chilled) are not eligible for refunds and/or replacements.
We strongly advise customers not to alter the delivery address and delivery date after an order is dispatched, even if options are provided by the carrier.
Please see our Terms & Conditions.
Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form
Business customers please visit B2b.GREEKMARKET.CO.UK