Greek Market FAQs
Welcome to the Greek Market FAQs page. Here you will find clear answers to common questions about delivery, frozen and chilled items, best-before dates, ordering, payments, account help, and more.
We have created this page to make it easier for you to shop with confidence at GreekMarket.co.uk. Whether you want to understand how frozen products travel, how delivery dates work, or what to do if you need help with an order, this is the best place to start.
Our FAQs are designed to give quick, practical answers about Greek products in the UK, online ordering, and the services we provide. We regularly review and expand this section so it remains a useful source of information for customers shopping for authentic Greek food, drinks, and essentials.
Need more help?
Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form
Pre-Orders delivery times
Expected delivery time frames apply to in-stock products only. Out of stock products, pre-orders and products with extended delivery times will vary dependent on individual availability. All delivery options are not available for all products.
We recommend not mixing in-stock and pre-order items in the the same order.
Orders that include both in-stock and pre-order products will be dispatched as one consignment when all products become available. This does not affect Prime members.
Why can’t I checkout?
It’s likely to be one or a combination of the following issues.
- You may not have registered on Greek Market just yet.
- Your bank may be declining the transaction. You’ll need to contact your bank to ensure there are no problems with your card.
- Your delivery address may be not served by our carriers. Try changing your delivery address.
- Your account may be suspended.
Why didn’t I receive my free item? (Buy 1 Get 1 Free offers)
If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.
Will I receive my order by Christmas/Easter?
During festive periods carrier services are stretched to the limit and our Standard delivery service times do not apply.
Our Next Business Day service, however, can provide you with a priority service.
For more information, please check our Delivery Options & Rates
Prime members orders are not affected.