Incorrect or Missing Items from Order

Q: Incorrect or Missing Items from Order

Note : Products from 3rd party sellers are SOLD and DISPATCHED SEPARATELY Items may become unavailable after you checkout. We’ll proceed with delivering your order so that you receive the rest of your items on time. Where possible, we’ll try to send a similar product in its place. For example if you order one 4L bottle of Greek Product A we might substitute it with four 1L bottles of Greek Product A. If your credit card was charged for an item that you didn’t receive and the order details show that the item was dispatched, contact us for a refund. Please double check first in case the item you have not received is sold and dispatched separately by a 3rd party seller (independent sellers/producers using the Greek Market platform to provide you with their products). If this is the case you need to contact the seller directly.

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Accepted Answer

Note: Products from 3rd party sellers are SOLD and DISPATCHED SEPARATELY

Items may become unavailable after you checkout. We’ll proceed with delivering your order so that you receive the rest of your items on time.
Where possible, we’ll try to send a similar product in its place. For example if you order one 4L bottle of Greek Product A we might substitute it with four 1L bottles of Greek Product A.
If your credit card was charged for an item that you didn’t receive and the order details show that the item was dispatched, contact us for a refund.
Please double check first in case the item you have not received is sold and dispatched separately by a 3rd party seller (independent sellers/producers using the Greek Market platform to provide you with their products). If this is the case you need to contact the seller directly.

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Incorrect or Missing Items from Order