How do you deliver frozen products?

We dispatch frozen products using trusted courier services, ensuring delivery within 24 hours for UK customers. Our specialised packaging guarantees that frozen items maintain their temperature for at least 48 hours post-dispatch.

Upon arrival, you might notice a slight rise in temperature. This brief temperature increase is similar to the duration it takes to transport frozen goods from a supermarket to your home freezer (typically 1 to 2 hours). It’s essential to check the condition of the gel packs included in your package. If they remain mostly solid upon delivery, it indicates that the frozen items are still well below 0°C, ensuring safe consumption. Such items can either be consumed directly, stored in the fridge for a few days, or keep them in freezer.

Bear in mind that products have varying densities; hence, some might feel softer than others when unpacked. Rely on the gel packs’ state as a true indicator of temperature – if they’re mostly hard, the items remain safely frozen.