Refreezing thawed food is safe if the food has been handled properly and kept at a safe temperature (below 8°C according to the UK’s Food Standards Agency) before refreezing. However, there may be a slight loss in flavour due to moisture lost during the thawing process, especially in delicate items like seafood or ready-to-eat foods.

Although you see to thaw and to defrost used almost interchangeably, there is a difference. To defrost means simply to release from the frozen state, while to thaw as a transitive verb means to cause to become free from the effects of cold (hardness, stiffness, numbness) through exposure to warmth. A frozen product soft to the touch does not necessarily mean it’s been fully defrosted.

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Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services.

For DPD service disruption information, please click here.

For UPS service disruption information, please click here.

For DHL service disruption information, please click here.

For Royal Mail service disruption information, please click here.

For Parcel Force service disruption information, please click here.

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At the moment GreekMarket.co.uk delivers the full range of Greek products within Britain (England, Wales, Scotland).

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Yes & No.

Yes, we do offer a Click & Collect service locally.

Ideal for customers within a 35m radius approximately from BB3 2EB (North-West, Greater Manchester, Lancashire, Liverpool, West Yorkhire, Leeds, Sheffield etc).

 Weekday Collection (Mon–Fri)
 9:30am – 2:00pm
 Slots from £0 to £3.50

 Weekend Collection (Sat–Sun)
 8:00am – 9:00am
 Flat fee: £3.50

 Greek Market Distribution Centre – Darwen BB3 2EB
Free parking | Easy access | No waiting

Simply:
 Shop online
 Choose My Collection
 Pick your preferred day and time

No, we do not offer a universal Click & Collect service, covering the whole country.
We are working with our partners in order to introduce this service in the future in cooperation with specific bricks and mortar shops. We’ll let you know when we start adding Click & Collect locations.

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• 24 hours before your Greek frozen products  are scheduled for delivery, we’ll pack and dispatch them separately from the rest of your order in special packaging material that ensures protection from heat for up to 48 hours.
• Delivery days for orders containing Greek frozen products are Tuesday, Wednesday and Thursday. Upon confirmation your order can also be delivered on a Friday.
• We do not deliver Greek frozen products on a weekend or Monday.

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n order to track and trace you parcel you need to have your tracking number. This will be displayed in your “My Orders” section of your Greek Market account dashboard.
– The Royal Mail tracking number is in the form: AA123456789AA. Click here to track online with Royal Mail.
– The DHL tracking number is in the form: 1234567890. Click here to track online with DHL.
– The TNT tracking number is in the form: 1234567890. Click here to track online with TNT.
– The DPD tracking number is in the form: 1234567890. Click here to track online with DPD.

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We dispatch frozen products using trusted courier services, ensuring delivery within 24 hours for UK customers. Our specialised packaging guarantees that frozen items maintain their temperature for at least 48 hours post-dispatch.

Upon arrival, you might notice a slight rise in temperature. This brief temperature increase is similar to the duration it takes to transport frozen goods from a supermarket to your home freezer (typically 1 to 2 hours). It’s essential to check the condition of the gel packs included in your package. If they remain mostly solid upon delivery, it indicates that the frozen items are still well below 0°C, ensuring safe consumption. Such items can either be consumed directly, stored in the fridge for a few days, or keep them in freezer.

Bear in mind that products have varying densities; hence, some might feel softer than others when unpacked. Rely on the gel packs’ state as a true indicator of temperature – if they’re mostly hard, the items remain safely frozen.

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1. How does the Buy 1 Get 1 Free offer work?
When you purchase one eligible item, you can receive a second one of the same item for free. To take advantage of this offer, you must add both items to your shopping basket.

2. Why didn’t I receive my free item?
If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.

3. What if I forgot to add the second item?
Unfortunately, we cannot add the free item to your order after it has been placed. Please make sure you’ve added both items to your basket before completing your purchase.

4. Do I need a promo code for this offer?
No, you don’t need a promo code. Simply add two of the same items to your basket, and the discount will apply automatically.

5. Can I mix and match products?
No, the Buy 1 Get 1 Free offer only applies to the same product. You must add two of the same item to your basket to receive the discount.

6. Can I combine this offer with other promotions?
No, the Buy 1 Get 1 Free offer cannot be combined with other discounts or promotions unless specifically stated.

7. What happens if the item goes out of stock after I’ve placed my order?
In the rare case that the item goes out of stock, we will notify you and work with you to find an alternative or provide a refund.

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At Greek Market you can select the delivery day that suits your lifestyle. Also, delivery times depend on your location, products ordered and delivery speed selected.

To check what stage your order is in please log into your account or refer to your latest email message from Greek Market (Don’t forget to check the spam folder!).

Please click here for detailed Delivery options, rates & times.

Standard delivery days do not include weekends. Regrettably, we don’t do weekend deliveries as a standard service.

Saturday delivery is available as a separate chargable service. (Prime members get Saturday delivery for free!)

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Please let us know and we’ll track down who it belongs to. We won’t be able to collect it from you at the moment but, thanks to your honesty, we’ll be able to help the customer who’s missing it.

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Occasionally, due to volumetric/weight restrictions, an order consisting of two or more parcels might be delivered in parts separately, at different times on the same day, by different vans/drivers.

This applies only to multiparcel orders. A multiparcel order usually includes a dry-goods parcel and another parcel with your fridge items.

Please check your parcel tracking information for the latest delivery status updates. If you don’t have your individual parcel tracking numbers, please contact us.

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