We take great care to ensure your products arrive in excellent condition. However, sometimes tins or cans may get minor dents or scratches during transit.

Please note:

• Superficial damage to the packaging (such as dents or scratches) does not affect the safety, quality, or usability of the food inside.

• Because of this, we do not offer refunds, replacements, or compensation for tins or cans that have superficial dents or scratches only.

• If you believe the damage has affected the product inside (for example, if the tin is leaking or the seal is broken), please contact us immediately with clear photos showing the damage. We will then assess the issue and advise you accordingly.

• For your own safety, do not consume any product if you notice signs of spoilage, leakage, or contamination.

We appreciate your understanding that food safety and product quality are our top priorities.

Why your Greek honey get crystallised

Pollen and the natural sugars in honey such as glucose and fructose will bind together and begin to form little crystals, which can start making your honey harder. Non-processed, 100% pure natural honey of top quality will crystallise faster than others. While it might mean less shelf appeal because the honey looks solid, keeping pollen in honey means you’re getting a real product made by bees.

Crystallised honey is still honey! It’s perfectly safe to eat and doesn’t mean that your honey has gone bad. In fact, it’s just the opposite! It means that your honey is pure and natural with its flavour, quality and health benefits 100% preserved. You can still eat and cook with crystallised honey exactly as you normally would. It will melt into your hot drinks and into your baked dishes, just like liquid honey.

How to turn your honey back to liquid

If you prefer not to mess with your favourite sweet treat and want to keep your honey dripping, simply give it a bath. Take a large bowl, fill it with warm water and let your honey sit until the crystals melt away.

Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form