Greek Market Help & FAQs
For detailed help, please visit ur complete and extensive Help and FAQs pages.
– I’d like to order Greek Products. Do I have to register?
If you would like to place orders online from GreekMarket.co.uk first you need to register by signing up (create an account). For this you will need a valid email address. Make sure your email address is correct. By having a GreekMarket.co.uk account you can manage your current and future orders, your credit, your subscriptions and more.
– I have created an account but can’t login, what’s wrong?
If you have successfully created a GreekMarket.co.uk account you might have provided the wrong email address or password. If your email address has been entered wrongly, regrettably you’ll have to create a new account and follow the instructions in the welcome email you’ve received. If you never got that email, please check your spam folder. If everything else is right and you simply can’t remember your password, please follow the password recovery process. You’ll need your email address for this.
– I don’t remember my password, what do I do?
If you have successfully registered with GreekMarket.co.uk and you can’t remember your password, please follow the password recovery process. You’ll need your email address for this.
– How can I pay for my GreekMarket.co.uk order?
We accept payments online via a secure SSL connection (a green lock appears on the top-left corner of your browser). Credit and Debit Card Payments are processed by Stripe.
– I can’t checkout. Is there a minimum order value restriction?
No, there is no minimum value! Please check there aren’t any out of stock products in your cart or perhaps you haven’t met the minimum quantities required for some special categories (frozen/chilled products).
– Some of the products cannot be ordered in requested quantity. Is there a minimum quantity restriction?
Certain products, especially of low value, due to packaging or other practical restrictions, can only be ordered in certain minimum quantities, such as 2, 4, 5, 10 etc. Also, the a product might not be available in the quantities required.
– How can I get FREE Delivery?
All orders over £49 are eligibile for free delivery in the UK (mainland, excluding islands & N.I.). If free delivery does not appear as an option in your cart, that means that you have not reached the £49 threshold yet. Free delivery will be enabled automatically by increasing the quantities of existing products in your cart or adding more products. When you’re ready simply select the delivery method that matches your needs.
– Where is my order?
If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check what delivery option you selected at the time of ordering. You can also log into your account and check whether we’ve dispatched it to you. Tracking numbers are available only for orders during their final stage when their status is: “Dispatched”. You can find your tracking number when you login to you account. All successful orders are automatically notified to you by email. Please check your spam folder, too.
– How can I track my parcel?
In order to track and trace you parcel you need to have your tracking number. This will be displayed in your “My Orders” section of your Greek Market account dashboard.
– The Royal Mail tracking number is in the form: AA123456789AA. Click here to track online with Royal Mail.
– The DHL tracking number is in the form: 1234567890. Click here to track online with DHL.
– The TNT tracking number is in the form: 1234567890. Click here to track online with TNT.
– The DPD tracking number is in the form: 1234567890. Click here to track online with DPD.
For detailed help, please visit ur complete and extensive Help and FAQs pages.