Browse frequently asked questions and practical answers from Greek Market.
For chilled products, gel packs may be partially softened after transit. The key point is whether the product arrives cold like fridge temperature. If in doubt, use a food thermometer (or contact support before consuming).
Because it’s pre-cooked, it only needs warming through:
Frying pan: medium-high heat, a small amount of oil (optional), stir/turn until piping hot
Oven / air fryer: spread out in a single layer and heat until piping hot
Cooking appliances vary, so follow any pack instructions if included.
Bring the parcel indoors immediately
Unpack straight away
Place the gyros into the fridge or freezer immediately
To eat, heat the product until piping hot within 5 days or place in the freezer for later consumption (usually 12 months approx.)
Chilled items are dispatched in insulated packaging with gel packs to help maintain a safe transit temperature. As with all chilled/frozen deliveries, external factors in the carrier network (weather, depot delays, misroutes) can affect transit conditions.
Yes. Thin, pre-cooked sliced meat can feel soft while still being properly chilled. Texture alone is not a reliable indicator of temperature or food safety.
Because Gyros is already cooked and sliced into thin flakes, it often feels “soft” to the touch even when it has been kept at a safe temperature. Selling it as chilled sets the correct expectation: it should arrive cold (refrigerated), not rock-solid frozen.
Pre-grilled Gyros (chicken or pork) is sold as CHILLED. It is pre-grilled / pre-cooked and thinly sliced, so it is designed to arrive refrigerated and ready to heat through and serve.
We take great care to ensure your products arrive in excellent condition. However, sometimes tins or cans may get minor dents or scratches during transit.
Please note:
Superficial damage to the packaging (such as dents or scratches) does not affect the safety, quality, or usability of the food inside.
Because of this, we do not offer refunds, replacements, or compensation for tins or cans that have superficial dents or scratches only.
If you believe the damage has affected the product inside (for example, if the tin is leaking or the seal is broken), please contact us immediately with clear photos showing the damage. We will then assess the issue and advise you accordingly.
For your own safety, do not consume any product if you notice signs of spoilage, leakage, or contamination.
We appreciate your understanding that food safety and product quality are our top priorities.
The Greek Market Affiliates Programme rewards you for promoting our website and products on your social media channels (Facebook, X/Twitter, Pinterest, WhatsApp, etc.) or website (blog, news site, etc.). When someone clicks your unique affiliate link and completes a purchase on GreekMarket.co.uk, you earn 15% of the revenue from that product (gift cards and funds excluded).
Currently, the minimum deposit is £250 every time you add funds to your account—which effectively costs you only £200 thanks to the 20% bonus. Because the £250 minimum applies to every deposit, it’s in your best interest to deposit as much as possible from the start to maximise your total bonus.
1. How does the Buy 1 Get 1 Free offer work?
When you purchase one eligible item, you can receive a second one of the same item for free. To take advantage of this offer, you must add both items to your shopping basket.
2. Why didn’t I receive my free item?
If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.
3. What if I forgot to add the second item?
Unfortunately, we cannot add the free item to your order after it has been placed. Please make sure you’ve added both items to your basket before completing your purchase.
4. Do I need a promo code for this offer?
No, you don’t need a promo code. Simply add two of the same items to your basket, and the discount will apply automatically.
5. Can I mix and match products?
No, the Buy 1 Get 1 Free offer only applies to the same product. You must add two of the same item to your basket to receive the discount.
6. Can I combine this offer with other promotions?
No, the Buy 1 Get 1 Free offer cannot be combined with other discounts or promotions unless specifically stated.
7. What happens if the item goes out of stock after I’ve placed my order?
In the rare case that the item goes out of stock, we will notify you and work with you to find an alternative or provide a refund.
If you only added one item to your basket, the free item will not be included in your order. You need to add two of the same items to your basket, and the discount will automatically apply at checkout.