Browse frequently asked questions and practical answers from Greek Market.
You can end your Greek Market Prime membership from within your account.
Greek Market Prime Membership is currently available for customers in Britain only.
An annual membership costs £99.50.
Monthly membership is also available for £16.95 per month.
We accept payments online via a secure SSL connection (a green lock appears on the top-left corner of your browser). Payments are processed by Stripe. You can make a payment using your debit or credit card. We do not keep any your card details.
We do not accept money transfers at the moment.
Greek Market Gel Ice Packs are used to keep your frozen products at the required temperature for 24-48 hours in our special containers. Our gel ice packs are filled with a non-toxic solution. You can re-use them for a picnic or in a lunch box if you like. Once you’re finished, melt the ice packs, cut open the bags and pour the non-toxic solution down the drain using hot water to dissolve the gel. Don’t forget to recycle the plastic casing!
If you would like to place orders online from GreekMarket.co.uk first you need to register by signing up (create an account). For this you will need a valid email address. When filling in your details, you must also select a password, which gives you access to your GreekMarket.co.uk account. By having a GreekMarket.co.uk account you can manage your current and future orders, your credit, your subscriptions, your wishlists, your communication preferences and more.
We’re an online company, so all orders must be placed through our website or apps.
At the moment GreekMarket.co.uk delivers the full range of Greek products within Britain (England, Wales, Scotland).
Prime members enjoy free delivery on all orders. Standard members get free delivery on orders over £59 in the UK (except Northern Ireland, non-mainland). If free delivery does not appear as an option in your cart, that means that you have not reached the £59 threshold yet. Free delivery will be enabled automatically by increasing the quantities of existing products in your cart or adding more products. When you’re ready simply select the delivery method that matches your needs.
GreekMarket.co.uk warehouses carry a wide range of Greek products, thousands of product codes and variations, so to get everything to your door requires a bit of time and very disciplined logistical processes. Although we stock more and more Greek products locally reducing lead times, we still have to rely on 3rd party logistics and carriers for a professional and day-definite delivery.
UK customers may select our Next Business Day Delivery Service during checkout for a faster delivery. Alternatively our UK Prime membership gets you FREE Next Day (Mon-Fri) or Saturday Delivery.
If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check what delivery option and what delivery date you selected at the time of ordering. You can also log into your account and check whether we’ve dispatched it to you.
The final stage of delivery is when we issue a tracking number for your order and its status changes to: “Dispatched” or “Complete”. You can find your tracking number when you login to your account. All successful orders are automatically notified to you by email. Don’t forget to check the spam folder!
Retail orders are available for delivery only. If you need help with an existing delivery, please use our customer support form and include your order number.
n order to track and trace you parcel you need to have your tracking number. This will be displayed in your “My Orders” section of your Greek Market account dashboard.
– The Royal Mail tracking number is in the form: AA123456789AA. Click here to track online with Royal Mail.
– The DHL tracking number is in the form: 1234567890. Click here to track online with DHL.
– The TNT tracking number is in the form: 1234567890. Click here to track online with TNT.
– The DPD tracking number is in the form: 1234567890. Click here to track online with DPD.