Browse frequently asked questions and practical answers from Greek Market.
Your card will be charged within 24 hours from ordering, since stock is strictly controlled, reserved for you. In case of unexpected stock shortages or defective material, a full refund will be issued immediately without delays (banking timeframes vary) and you will be notified accordingly.
No, regrettably, you cannot apply a discount coupon / voucher on an order that is already placed.
The minimum order is £15 of products after discounts, including VAT and excluding delivery. Active Prime members are exempt.
Yes, we do. We’re constantly checking pricing against listed prices of our Greek products at other online shops in the UK.
In case we have missed something you can always hit the prominent “Found this product at a lower price?” button on the respective product page and let us know. We’ll match it or offer you an even lower price than our competitors.
It’s likely to be one or a combination of the following issues.
Click & Collect is not available for retail orders. Greek Market is an online Greek supermarket offering home delivery.
Please shop online and choose from the delivery options shown at checkout. For delivery areas, options and charges, see our Delivery Options page.
Our Darwen premises are a distribution centre and are not open for browsing or shopping from the shelves.
Afraid not. If you’d like to add/buy new items, you’ll need to place a new order.
Expected delivery time frames apply to in-stock products only. Out of stock products, pre-orders and products with extended delivery times will vary dependent on individual availability. All delivery options are not available for all products.
We recommend not mixing in-stock and pre-order items in the the same order.
Orders that include both in-stock and pre-order products will be dispatched as one consignment when all products become available. This does not affect Prime members.
In addition to claims for faulty or defective products, we will happily provide a refund using your original payment method or exchange dry grocery items where you have changed your mind, provided you return the product to us unopened, in its original packaging within 24 hours of receipt.
Delivery & Packaging charges cannot be refunded.
We cannot refund or exchange for a change of mind on:
Greek Market offers customers 100% money back guarantee on eligible items. Although refunds are authorised and processed immediately by Greek Market, depending on banking timeframes, it may take 7-10 business days for your refund to display on your payment card statement.
In addition to claims for faulty or defective products, we will happily provide a refund using your original payment method or exchange dry grocery items where you have changed your mind, provided you return the product to us unopened, in its original packaging within 24 hours of receipt.
Delivery & Packaging charges cannot be refunded.
We cannot refund or exchange for a change of mind on:
Orders consisting of dry grocery items only
In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point or request re-delivery (Mon-Fri, usually 9am-5pm).
Parcels are usually held for 5 days before they’re returned to us. Returned orders will be refunded accordingly minus any delivery, packaging and restocking costs.
Orders including fresh / frozen / chilled items
In case you’re not in when the driver tries to deliver your parcels, you can collect them from your nearest depot/collection point/neighbour/safeplace on the same day or the following day(s).
Regrettably if you are unable to collect your order for more than 48 hours we cannot guarantee the quality of
Affected items (fresh / frozen / chilled) are not eligible for refunds and/or replacements.
We strongly advise customers not to alter the delivery address and delivery date after an order is dispatched, even if options are provided by the carrier.
Please see our Terms & Conditions.