Account

It’s likely to be one or a combination of the following issues.

• You may not have registered on Greek Market just yet.
• Your bank may be declining the transaction. You’ll need to contact your bank to ensure there are no problems with your card.
• Your delivery address may be not served by our carriers. Try changing your delivery address.
• Your account may be suspended.

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If you have successfully registered with GreekMarket.co.uk and you can’t remember your password, please follow the password recovery process. You’ll need your email address for this.

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In order to manage your account, ie edit your delivery address, manage your orders and memberships and more, please log into your account.

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1. What is “My Funds”?
“My Funds” is a prepayment system that lets you deposit funds into your GreekMarket.co.uk account—plus, you immediately receive 20% extra credit. For example, if you deposit £250, you’ll only be charged £200 at checkout.

2. How do I use my deposited funds?

• First, login into your account and deposit the amount you’d like into your account (e.g., pay £200 to receive a £250 credit). Please note: You can’t add products to your basket when you’re depositing funds.
• After your funds have been deposited,  log back in, add products to your basket, and go to checkout as usual.
• When it’s time to pay, simply select “Funds” as your payment method. Your deposited balance (including the 20% bonus) will be applied automatically.

3. Can I use my deposit over multiple orders?
Absolutely. You can use your deposited balance across as many orders as you’d like. If your balance doesn’t cover the full cost of an order, you can either top up your account or pay the remaining amount with another payment method, such as a credit/debit card.

4. What if my order total exceeds my available funds?
You can split the payment between “Funds” and another method (e.g., credit/debit card). It’s entirely up to you how you combine them.

5. Are my deposited funds refundable?

• If you haven’t used any portion of your deposited funds, you may request a full refund of your deposit.
• Once you’ve used any part of your deposited funds, the remainder is no longer refundable because you’ve already benefited from the 20% bonus.

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We work hard to maintain the integrity of the Greek Market platform and fight malicious behaviour online. Our customers are highly valued and we rarely have to suspend an account, but if you’ve found yourself in a situation where your account has been suspended, and you want it back, it’s time for an honest look at what brought you to this place.

GreekMarket.co.uk reserves the right to refuse service, terminate accounts, terminate your rights to use GreekMarket.co.uk services, remove or edit content, or cancel orders in its sole discretion.

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Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form

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