Terms & Conditions

Agreement Terms

These terms and conditions define the entirety of the agreement between you, the customer, and GreekMarket.co.uk. By placing an order on our website, you consent to be governed by the terms and conditions as stipulated below.

Legal Disclaimer

While GreekMarket.co.uk endeavours to ensure the accuracy of product information, we are not the manufacturer of the products sold on our website unless explicitly stated in the product description. Manufacturers may update their product details, and the actual product packaging and materials may provide different information than what is shown on our site. It is essential that customers consult labels, warnings, and directions provided with the product before use or consumption, rather than solely relying on the information available on our website. For specific product-related enquiries, it’s best to contact the product manufacturer. This disclaimer does not undermine your statutory rights.

Formation of Contract

1. GreekMarket.co.uk operates under the trading name of Greek Market Ltd, United Kingdom. Our primary objective is to deliver authentic Greek products to customers in the UK and across the globe.
2. A contract for the supply of goods becomes active only when GreekMarket.co.uk sends an email confirming that your order has been dispatched. This does not include our initial order receipt email. The confirmation email signifies an acceptance by GreekMarket.co.uk, and its effectiveness is irrespective of whether you receive the email or not.
3. It’s worth noting that items available through GreekMarket.co.uk might be dispatched by other partners, associates, or affiliates of Greek Market Ltd, contingent on stock availability. This arrangement will be clarified in the dispatch email.
4. GreekMarket.co.uk holds the right to retract from a potential contract at any point before acceptance.
5. Additionally, GreekMarket.co.uk reserves the exclusive right to decline service, terminate accounts, revoke your access to services, edit or remove content, or cancel orders at its discretion.

Pricing and Availability

1. While GreekMarket.co.uk makes every effort to ensure the accuracy of pricing and availability of products, there might be instances where errors occur. Should a product be priced incorrectly or the availability be misrepresented, we reserve the right to correct such discrepancies.
2. In the event an order is placed for a product with an incorrect price or misrepresented availability, GreekMarket.co.uk will notify you prior to dispatch. You will then have the option to confirm the order with the updated information or cancel it without any penalties.
3. All prices on the GreekMarket.co.uk platform include VAT, unless explicitly stated otherwise. Delivery costs, however, will be charged in addition, and the final total will be clearly displayed during the checkout process.
4. Please note that dispatch estimates are just that – estimates. They are not guaranteed dispatch times and should not be relied upon as such. We will inform you promptly if there are any changes in the estimated dispatch date.

Payment

1. GreekMarket.co.uk accepts a variety of payment methods for your convenience, including major credit and debit cards, as well as some third-party payment platforms.
2. All payments made on our website are secure. We use advanced encryption technologies to ensure that your financial information remains confidential and is not shared with any third parties without your express consent.
3. Payments made to GreekMarket.co.uk are processed immediately upon receiving your order. This is to reserve the products specifically for your order, even if dispatch may be scheduled for a later date. In the unlikely event that we are unable to fulfil your order partly or fully, any amounts paid will be refunded acordingly.
4. My Funds is a prepayment system that lets you deposit funds into your GreekMarket.co.uk account—plus, you immediately receive 20% extra credit.

Our Prices

All prices displayed on GreekMarket.co.uk are inclusive of any applicable taxes. Currently, there is no minimum spend requirement per order.

Availability

Should a product be unavailable both at GreekMarket.co.uk and our suppliers, we’ll promptly inform you via email. Please be aware that product availability may vary and can change without prior notice.

Refund Eligibility

Chocolate Products Dispatch Advisory

While the warmth of spring and summer is a delight, it also poses challenges for sending chocolate. Although we have avoided dispatching chocolate during these warmer months in the past, due to customer demand, we’ve chosen to proceed.

We frequently send chocolate during this season, and the majority arrives in perfect condition. However, given the uncontrollable temperatures in carrier warehouses and transport vehicles, there is a minimal risk of melting. While we’re offering these products on our site, please be aware that any damage due to heat will be the responsibility of the customer. Consequently, GreekMarket.co.uk will not accept returns, issue refunds, or offer store credits for heat-damaged chocolates. Choose wisely.

Fresh/Frozen/Chilled Products Dispatch Advisory

If your order contains perishable items, avoid rescheduling delivery to alternative drop-off/collection points, dates, or addresses.

Rescheduling or altering the delivery details jeopardises the quality of these items, and affected products won’t be eligible for compensation. Modification to the original delivery address as specified by the customer at the time of order placement includes, but is not limited to:

• Arranging with the Carrier for an Alternative Pickup Point: If a customer arranges with the delivery carrier to redirect the parcel to a pickup point, such as a local shop, depot, locker or any other collection centre.
• Requesting Delivery to a Neighbour: If the customer requests the carrier to deliver the parcel to a neighbour’s address.
• Specifying a Safe Place for Parcel Drop-off: If the customer instructs the carrier to leave the parcel in a specified safe place at or near the delivery address.
• Requesting Delivery on a Different Date.

It’s important to note that our products, particularly perishable items, require careful handling and controlled conditions. Any deterioration in quality, especially for refrigerated and frozen goods, will not qualify for refunds or replacements. Any changes to the delivery address post-dispatch can compromise the quality and safety of these products. Therefore, if a customer chooses to make any such alterations, they do so at their own risk. Greek Market will not be responsible for any delays, cancellations, damages, or losses that occur as a result of these changes. The responsibility for any issues arising from such address and/or delivery date changes lies solely with the customer.

We strongly advise customers to provide accurate and complete delivery information at the time of ordering and to communicate any necessary delivery instructions to ensure the safe and timely arrival of their order.

Fresh/Frozen/Chilled Dispatch Advisory for Apartments and Flats

Choosing your preferred delivery day/date is a privilege we extend to our customers, and we do our utmost to honour these requests. However, if you reside in a block of flats or apartments, with or without a concierge service, it’s vital that you ensure our carrier can access the building to deliver your order.

If, for any reason, our carrier is unable to gain entry due to issues like an unavailable concierge or an inaccessible entrance, they might leave the parcel with a neighbour or in a nearby safe place or worse take the parcel back to the depot. In such circumstances:

1. It becomes the customer’s responsibility to retrieve the parcel from the neighbour or the designated safe location or from the carrier’s depot.
2. GreekMarket.co.uk will not be held accountable for any issues arising from the customer’s inability or unwillingness to collect their parcel from these alternative delivery spots.
3. Affected orders will not qualify for replacements, refunds, or compensations.

Your cooperation in this matter helps us maintain our commitment to swift and secure deliveries, ensuring you receive your Greek treasures in prime condition.

Fresh/Frozen/Chilled Dispatch Advisory for Non-Standard Addresses

At GreekMarket.co.uk, we understand that not all delivery addresses are conventional. Aside from blocks of flats or apartments, we also cater to customers residing at addresses that may have unique access considerations, such as gated communities, commercial premises, shared access buildings, or other non-standard residential layouts.

To ensure that your delivery experience is seamless, please provide clear and detailed access instructions at the time of your order and at the time prior to delivery. This includes information on gate codes, specific entry points, and any other pertinent details that will assist our carrier in delivering your order directly to you.

In the event that our carrier is unable to deliver due to lack of access information, or if the address provided is not easily identifiable or accessible (e.g., a door leading to a car park without clear residential indication), the following will apply:

• The carrier may leave the parcel with a nearby neighbour, in a safe location, or return it to the depot.
• The responsibility to collect the parcel from the alternative location or depot falls on the customer.
• GreekMarket.co.uk cannot be held responsible for delivery issues stemming from incomplete or unclear address instructions.
• Orders impacted by such delivery challenges will be exempt from replacement, refund, or compensation.

We request your active participation in providing accurate delivery details to prevent any inconvenience. Your assistance is crucial in upholding our promise of prompt and reliable delivery of the authentic Greek products you love.

Delivery Address Change Advisory

Post-dispatch, we can’t modify the delivery address and strongly advise against any unauthorised changes. Such alterations can lead to delays, cancellations, damages, or lost parcels, for which Greek Market will not be responsible. In such scenarios, recipients bear the responsibility and consequences of unauthorised changes.

Pre-Ordering

When a Greek product has not yet been released by the manufacturer or producer, you have the option to pre-order it with us. This ensures that you’ll be among the first to receive the product once it’s available.

Please note the following important points about pre-ordering:

• Immediate Payment: Payment for pre-orders is taken at the time of placing the order, securing your product once it becomes available.
• Cancellation Policy: We understand that circumstances can change, and you might need to cancel your pre-order. However, due to the administrative and logistical efforts involved in managing pre-orders, a cancellation fee of 15% of the product price will be charged. This is to cover processing fees and other associated costs.

We appreciate your understanding and commitment to securing your desired Greek products through GreekMarket.co.uk!

Delivery Options & Rates

Currently, GreekMarket.co.uk is proud to serve customers across Britain. However, due to the complexities brought about by Brexit, we regret to inform our customers that we’ve had to temporarily cease deliveries to Northern Ireland until further notice.

Please see our Delivery Options & Rates page for more details and up-to-date information.

Our Delivery Options include:

• PRIME: Our top-tier delivery option, Free Saturday & Next Working Day Delivery on all orders, 10% off on all products, exclusively available to Greek Market Prime members.
• UNLIMITED: Free Next Working Day (Mon-Fri) Delivery on orders over £59, available only to Unlimited members
• PRIORITY UK: Next Working Day (Mon-Fri) Delivery for mainland Britain.
• FREE UK: 2 to 3 working days service, available for all orders over £59, catering only to mainland Britain.

Please be aware that our standard shipping options and rates are subject to change during the festive periods of Christmas and Easter.

Delivery Times

Pioneering a premium service, Greek Market allows you to choose a preferred delivery date up to 2 weeks in advance, selecting from Weekday, Saturday, Sunday or Next Business Day delivery services.

We always dispatch orders in good time to meet your chosen delivery date, and from dispatch to your doorstep parcels typically take less than 24 hours in transit with our carriers. However, all dispatch and delivery times are estimates only and cannot be guaranteed. Once an order has been handed over to the carrier, events in the carrier’s network (including delays, misroutes, weather disruption, operational issues and peak-period backlogs) are outside our direct control.

A chosen delivery date is therefore a day-definite estimate rather than a guaranteed time for delivery. Greek Market cannot accept liability for every consequence of a carrier delay that does not arise from our own failure to dispatch your order on time. This does not affect your statutory rights where goods are faulty or not as described.

From dispatch to your doorstep, our delivery typically takes less than 24 hours, operating from Monday to Saturday. To ensure a seamless delivery experience:

• Double-check your address details to ensure they are complete and accurate. We cannot be held responsible for any delivery hiccups due to incorrect or incomplete address information.
• We kindly request that you avoid using PO Box addresses as we cannot facilitate deliveries to them.