Can I return alcohol?
Sealed, unopened bottles can be returned under your normal change of mind rights. Opened bottles can’t be returned unless they’re faulty. If a bottle arrives broken or leaking, report it with photos, as for any damaged item.
Returns
Can I remove something from an existing order?
No, you cannot remove items. We recommend you place a new order.
If you have changed your mind…
In addition to claims for faulty or defective products, we will happily provide a refund using your original payment method or exchange dry grocery items where you have changed your mind, provided you return the product to us unopened, in its original packaging within 24 hours of receipt.
Delivery & Packaging charges cannot be refunded.
We cannot refund or exchange for a change of mind on:
- fresh produce items (because we don’t know how they have been handled or stored once they have left our store)
- any refrigerated fresh food items such as dairy, meats, frozen goods (because of health and safety regulations)