Greek Market FAQs

It depends on whether you have already used it or not. In particular:

• No, you are not eligible for a refund if you have already used your Prime membership by placing an order and taken advantage of the membership benefits.
• Yes, you are eligible for a refund if you have never used your Prime membership and never taken any advantages of your membership benefits.

Open FAQ page

No, you cannot remove items. We recommend you place a new order.

Open FAQ page

During festive periods carrier services are stretched to the limit and our Standard delivery service times do not apply.

Our Next Business Day service, however, can provide you with a priority service.

For more information, please check our Delivery Options & Rates

Prime members orders are not affected.

Open FAQ page

At Greek Market, we have a streamlined process and automated stock reservation system which reserves products as soon as you place your order. Because of this, once an order has been placed, we’re unfortunately unable to add extra items.

However, if you need to purchase additional products, here’s what you can do:

1. Place an Additional Order
   Visit our website and place a separate order for any additional products you need.
2. Contact Us to Combine
   After placing your new order, please use our Customer Services contact form to provide both of your order numbers. If there are at least one (1) full working day before the dispatch of your original order, we’ll do our best to combine them into a single consignment.
3. Delivery Fees
   If we’re able to combine your orders, we’ll happily refund any delivery fee that you may have paid on your second order.

Open FAQ page

Please let us know and we’ll track down who it belongs to. We won’t be able to collect it from you at the moment but, thanks to your honesty, we’ll be able to help the customer who’s missing it.

Open FAQ page

There are a number of ways you can search for Greek products on Greek Market:

1. By category. All the products we stock are grouped into categories. If you choose ‘All Departments’ at the header (top-left) of the page, several new tabs will appear below it, each one representing a different group of products. If you hover over each new tab, you’ll be able to see products grouped under that category.
2. Product search. You’ll find a search box at the header of the page (it’s the one with the little orange magnifying glass symbol). So, if you’re looking for a particular product, simply type the name of the item into the product search box and click on the orange ‘Search’ button. You can search for a category of products too.
3. Search as you type. Our highly sophisticated internal search engine also offers you with instant results as you type in the search field, found in the header of the page.
4. Daily Deals. You can also search for Greek products and groceries that are on offer using the ‘Daily Deals‘ tab at the top of the page.
5. Greek Brands. Find your favourite Greek products by searching by browsing the ‘Greek Brands‘ tab.

Open FAQ page

Of course you can. Just fill in this form and it’ll be sent to our Buying team to review. If enough people express an interest, we may start stocking it.

Open FAQ page

Of course you can. Just fill in this form and it’ll be sent to our Buying team to review. If enough people express an interest, we may start stocking it.

Open FAQ page

We don’t, but you can recycle your electrical and electronic devices for free at your local recycling centre. To find your nearest centre, visit the website of your local authority.

Open FAQ page

We dispatch frozen products using trusted courier services, ensuring delivery within 24 hours for UK customers. Our specialised packaging guarantees that frozen items maintain their temperature for at least 48 hours post-dispatch.

Upon arrival, you might notice a slight rise in temperature. This brief temperature increase is similar to the duration it takes to transport frozen goods from a supermarket to your home freezer (typically 1 to 2 hours). It’s essential to check the condition of the gel packs included in your package. If they remain mostly solid upon delivery, it indicates that the frozen items are still well below 0°C, ensuring safe consumption. Such items can either be consumed directly, stored in the fridge for a few days, or keep them in freezer.

Bear in mind that products have varying densities; hence, some might feel softer than others when unpacked. Rely on the gel packs’ state as a true indicator of temperature – if they’re mostly hard, the items remain safely frozen.

Open FAQ page

• Highly reflective, double-layered true aluminium foil box liners for maximum insulation.
• Recyclable, Re-usable. Keep them for free.

Gel Packs

• Comprised of an internal water-based polymer gel, which remains frozen for a long period of time and a layer of LDPE which is safe for food contact, has high impact strength and is resistant against chemicals.
• Recyclable, Re-usable. Keep them for free.

Open FAQ page

We accept Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express. All payments are secure and processed by Stripe.

Klarna Payments are accepted on orders over £100. Pay in 30 days or pay in 3 instalments. Klarna T&Cs apply.

You may also shop with your prepaid “Funds” (credit) and accumulated “Drachmas” (loyalty points). Drachmas expire after 12 months and the minimum redemption is 100 Drachmas (£3). Funds and Drachmas cannot be used in conjunction with a Prime membership.

We no longer accept Paypal and direct bank transfers.

Open FAQ page