Britain’s Greek Supermarket

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Melissa Makaroni excels in texture and taste, perfect for Greek recipes or simple pasta dishes. A versatile, high-quality staple for Greek cooking. 5/5 stars!
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Greek Market FAQs

Welcome to the Frequently Asked Questions (FAQs) page of GreekMarket.co.uk, your premier online destination for authentic Greek products and delicacies in the United Kingdom.

In our dedication to serve you better and enhance your shopping experience, we have compiled a comprehensive list of FAQs.

This page is designed to provide quick and easy answers to your queries about our products, ordering process, shipping details, and more. With a focus on traditional Greek foods, cultural items, and unique Mediterranean specialties, our goal is to bring a taste of Greece right to your doorstep.

By addressing your common questions, we aim to enrich your understanding and appreciation of Greek culinary delights, thereby strengthening our presence in the UK market and ensuring our website is a go-to resource for all things Greek.

How do you deliver frozen products?

We dispatch frozen products using trusted courier services, ensuring delivery within 24 hours for UK customers. Our specialised packaging guarantees that frozen items maintain their temperature for at least 48 hours post-dispatch.

Upon arrival, you might notice a slight rise in temperature. This brief temperature increase is similar to the duration it takes to transport frozen goods from a supermarket to your home freezer (typically 1 to 2 hours). It’s essential to check the condition of the gel packs included in your package. If they remain mostly solid upon delivery, it indicates that the frozen items are still well below 0°C, ensuring safe consumption. Such items can either be consumed directly, stored in the fridge for a few days, or keep them in freezer.

Bear in mind that products have varying densities; hence, some might feel softer than others when unpacked. Rely on the gel packs’ state as a true indicator of temperature – if they’re mostly hard, the items remain safely frozen.

Is packaging for frozen products safe?
Yes, your frozen items are packed and dispatched 24 hours the most before they reach your door using special, temperature-control non-toxic, suitable for food containers and gel packs.
Food Containers:
  • Highly reflective, double-layered true aluminium foil box liners for maximum insulation.
  • Recyclable, Re-usable. Keep them for free.

Gel Packs

  • Comprised of an internal water-based polymer gel, which remains frozen for a long period of time and a layer of LDPE which is safe for food contact, has high impact strength and is resistant against chemicals.
  • Recyclable, Re-usable. Keep them for free.
How do I dispose of gel ice packs?

Greek Market Gel Ice Packs are used to keep your frozen products at the required temperature for 24-48 hours in our special containers. Our gel ice packs are filled with a non-toxic solution. You can re-use them for a picnic or in a lunch box if you like. Once you’re finished, melt the ice packs, cut open the bags and pour the non-toxic solution down the drain using hot water to dissolve the gel. Don’t forget to recycle the plastic casing!

Need more help?

Greek Market customers may contact us via the official GreekMarket.co.uk Contact Form

Business customers please visit B2b.GREEKMARKET.CO.UK

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